#marimuthu_code

1 messages · Page 1 of 1 (latest)

pallid zincBOT
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summer lava
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Can you provide some clear examples of Stripe object IDs where you see these statuses?

ripe eagle
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I am trying to refund $886.45, but stripe refund only $609.43.
And Says
"$609.43 has been reversed for this payment. The reversed amount was not settled and will be deducted from the original payment on your customer's bank statement.
"

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I am using stripe payment API to refund. I send the amount as $886.45,, but stripe reversed only $609.43. Why?

summer lava
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Do you have the ID of the refund object, in text, so I can review it?

ripe eagle
summer lava
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That's a dashboard URL, I cannot use it. Please provide what I am asking for.

ripe eagle
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Does this helps?

summer lava
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No that does not help

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I have explicitly asked for text. Please stop sending screenshots

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I can only offer you help if you provide me with what I ask for.

ripe eagle
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Sure, Apologies.

summer lava
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You should be able to copy and paste ID starting with pi_

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That's all I need

ripe eagle
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pi_3QzfvQGRhgpj4WEi2Utv1AKu

summer lava
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Perfect, thank you. taking a look now

ripe eagle
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Thanks

summer lava
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Okay so the refund creation was successful. Then 2 minutes later we updated the destination details to available in this event

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what is your question about this refund?

ripe eagle
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I am trying to refund $886.45, but stripe refund only $609.43.
And Says
"$609.43 has been reversed for this payment. The reversed amount was not settled and will be deducted from the original payment on your customer's bank statement.

summer lava
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The request to create the refund explicitly set the amount to refund

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The request passed amount: "60943",

ripe eagle
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But If we do that it will say $$609.43 refund was initiated not $609.43 has been reversed for this payment. The reversed amount was not settled and will be deducted from the original payment on your customer's bank statement.

summer lava
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That is because the refund occurred so soon after the payment. The funds had not actually transferred to Stripe yet

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so we partially reversed the funds transfer

ripe eagle
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Thanks will check

pallid zincBOT
wispy gorge
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Hi hi! I’m going to be taking over for my colleague here; can you please summarize your issue/question for me?

pallid zincBOT