rp_api

[smoky mauve]

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

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[dense wind]

Hello

Taking a look

[raven temple]

This is an example of a refund request that triggered the refund e-mail notification: req_cXwQ0slvLGkmPK

[jovial pawn]

Hi there. My colleague needed to step away and I'll take over

I'm not sure why this happened. We should have sent a receipt for pi_3QzOjFET9X99rjHU1QA9XCgV but it doesn't seem like we did.

[smoky mauve]

Hello @raven temple, we have sent you a direct message, please check it at https://discord.com/channels/@me/1346964529673666602

• 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

[jovial pawn]

Our bot should have just sent you a message with instructions to create a support case. We'll need to reach out to our product team on this to find out more.

[raven temple]

Thanks for checking, I was at a loss - it's good to get confirmation from someone else. Will check with support, thanks for your help.