#ben_api
robust edgeBOT
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tight shale
The request with verified DoB and unverified address: req_OI1fMyotdwpTVG
sly orchidBOT
austere raft
Hi 👋 taking a look
I have two theories here.
The first, is that I don't think the country you're onboarding ever has the possibility to require document verification, based on what I'm seeing here:
https://docs.stripe.com/connect/required-verification-information#NO+NO+none+full+individual+card_payments,transfers
Do you see this behavior if you try to onboard a test account for another country?
The second idea, is do you see this same behavior if you provide all the test information for the Connected Account in the same request where you initially create it?
tight shale
I'll look a bit more into approach 2, as I'm 90% we see this requirement in Norway in production already
The account acct_1QzIpKFqyT1Ap1r7 (made a new one, and filled in all the required stuff) had
"eventually_due": [
"individual.verification.document"
],
But after I changed the line1 to address_no_match the requirement dissappeared
However sending a date other than 01-01-1902 through the charge endpoint makes this re-appear:
"eventually_due": [
"individual.verification.document"
],
So I'm wondering if maybe the 'address_no_match' thing doesn't work?
austere raft
It's very possible. It doesn't look like all the information is being provided at once, so I'll need some time to step through all the related requests here.
tight shale
Sorry, I'm using our application UI initially and submitting the rest later 😅 It's how we hope the client developers and QA can trigger this in the end
austere raft
Yup totally get it, and the fact that you're seeing the requirements change at all makes me less nervous that you're running into a limitation which I thought might exist.
I vaguely recall verifications only happening once for testmode Custom accounts, but am not finding any documentation supporting that 😅
but I keep seeing individual.verifications.status as pending in the response to your requests, so I haven't dropped that theory completely.
tight shale
Hm... That does seem familiar from prior testing. But I haven't uploaded any files yet 🤔 So I wonder how I got it into that state already...
austere raft
To make sure we're aligned, what state is that?
tight shale
The state of individual.verifications.status as pending. I thought that only happened after verification documents are uploaded
austere raft
Oh, no. The verification happens first to know if document uploads are necessary.
tight shale
Okay so I took the time to test the other flow. So this account might be beyond use for this case now. Let me know if I should make a new one ☺️
(the flow of creating a charge with tok_visa_triggerNextRequirements to move the normal document requirement to currently_due)
austere raft
Ah, one more theory! Can you try passing in a valid postal code for the country you're using in your testing?
I just noticed the values you're using seem to be a little supsect, and I'm afraid it's tripping up some of our logic that is expecting valid values:
https://docs.stripe.com/connect/testing#simulate-requirements:~:text=certain verification conditions.-,You must pass in legitimate values for the city%2C state%2C and postal_code arguments.,-TOKEN
tight shale
I'll make a new account and test that ☺️ Sending it for acct_1QzIpKFqyT1Ap1r7 put it in pending_verification.
If you see the new account acct_1QzJT1CB1bMUe08x, it still does not seem to work 🤔
austere raft
Hm, yeah, it looks like they're verified in that case 😕
I think this needs my team to step through and try to reproduce this behavior, which unfortunately I don't have the bandwidth to do here. I'm going to have our bot send you a DM to create a case, so we can take a closer look and report this to the appropriate team if needed.
robust edgeBOT
Hello @tight shale, we have sent you a direct message, please check it at https://discord.com/channels/@me/1346862279383322635
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austere raft
Any time! Sorry I didn't have an answer ready for you this time around
robust edgeBOT