#simon_best-practices
low nexusBOT
đ Welcome to your new thread!
â˛ď¸ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
âąď¸ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đ This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1346642043862257706
đ Have more to share? Add more details, code, screenshots, videos, etc. below.
keen path
Hello! I believe in the scenario you describe the Refund would be pending. Have you tried this in test mode to confirm?
vocal nova
Hello
I have to (due to unrelated reasons) work with "live" account, and I attempted this operation for a small amount. I can see the "refund" is in "succeeded" status but I don't see the platform balance becoming negative
keen path
The specific behavior may be impacted by special configurations on your account. You would need to ask Stripe support for help if you're seeing something unexpected: https://support.stripe.com/contact
vocal nova
I am chatting with them in parallel, I just thought there could be a technical aspect that I don't clearly see from the docs
keen path
It's hard to say from an abstract description without a specific example, but I don't think you're missing anything.
vocal nova
thanks for confirming, I will keep my dialog with tech support