#waldeedle_unexpected
thorny shoreBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1346559331562160229
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- waldeedle_unexpected, 5 days ago, 13 messages
devout wind
hello! link being on or off should not be related to whether or not bank payments go through. do you have an example bank payment that failed? an invoice ID would be helpful
devout wind
looking into that now
celest cargo
thanks!
devout wind
fyi a couple of threads just popped up so i might be a little slow
celest cargo
no worries!
devout wind
ok, it looks like that specific payment was declined due to a risk evaluation:
https://dashboard.stripe.com/events/evt_3QxosZLZ1kEeNsfj2mvYE2Ou
that also looks like it was a card payment, not a bank transfer
at least for the first charge
celest cargo
its a link instant bank payment
Non-card Link payments, such as Instant Bank Payments, function similarly to card payments. The associated PaymentMethod objects have a type of card and a card brand of link. Because non-card payment methods don’t have concepts such as expiration dates or card networks, Stripe assigns fixed values to certain API object properties that card payment methods normally include.
thats what I see written in the dashboard looking at the payment intent
seems like a lot of failures for different customers
devout wind
ok cool, that makes sense
we don't generally look into why individual transactions failed or were blocked, the server is usually more for integration + API specific questions. do you mind if i send you a link to create a ticket with our support team who will be better equipped to look into this for you?
celest cargo
sure that works!
thorny shoreBOT
We wish we could help, but you need to talk to Stripe support
We can only help on Discord if all of the following are true:
- 🧑💻 You must be a developer
- 🛠️ Your question must be about building a Stripe integration
- ⚙️ Your question must be technical/developer focused
- ⏱️ You must be available to respond in realtime
- 👥 You must be comfortable receiving help in public (this is a public server)
If any of those aren't true please contact Stripe support.
If all of those are true we may have misunderstood your question; please provide more details below.
Note that using an inappropriate button or submitting inappropriate information is a violation of our rules. You will be removed from this server if you repeatedly create invalid threads.