m0uka_api | Stripe Developers | Page 1

topaz ferryBOT Feb 28, 2025, 5:33 PM

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void raven Feb 28, 2025, 5:43 PM

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Hi! Let me dig a bit! 🙂

topaz ferryBOT Feb 28, 2025, 6:15 PM

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rigid dagger Feb 28, 2025, 6:24 PM

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Hi, how did you fill out the required details? Did you update the disputes object? If so, can you share that id? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

cobalt river Feb 28, 2025, 6:25 PM

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req_JyFEbGuWJD1a7p

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yes i updated the disputes object

rigid dagger Feb 28, 2025, 6:36 PM

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From looking at the documentation, https://docs.stripe.com/disputes/api/visa-ce3#visa-qualifying-disputes it looks like we need Customer purchase IP, Customer device fingerprint or customer device ID is needed. If we compare that to your request I do not see Customer device fingerprint or customer device ID

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Can you provide those and update the dispute?

cobalt river Feb 28, 2025, 6:37 PM

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the documentation states this:

The disputed transaction and both past undisputed transactions must match either:
Two main evidence elements (for example, Customer Purchase IP and Customer Device Fingerprint).
One main evidence element and one secondary evidence element (for example, Customer Device ID and Customer Account ID).

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so according to that i can just do customer ip + customer account ID

rigid dagger Feb 28, 2025, 6:41 PM

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I see what you mean and it asks the same for the undisputed transactions too:

The disputed transaction and both past undisputed transactions must match either:

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Let me look a bit more

rigid dagger Feb 28, 2025, 7:15 PM

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I'm asking another teammate as the document suggests that it should work. I do not know what I'm missing

rigid dagger Feb 28, 2025, 7:41 PM

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I tried testing this using the card for Visa evidence: https://docs.stripe.com/testing?testing-method=card-numbers&payment-method=others#disputes but it won't let me update those

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I get:

enhanced_eligibility: {
visa_compelling_evidence_3: {
required_actions: [],
status: "not_qualified",
},
},

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None of my tests work, given that I was unable to reproduce this and it appears that you've passed all the required informaion you'd want to reach out to support to get this further looked at. Our support team will be able to assist you with next steps

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Thank you for your patience

#m0uka_api