#lksmsr_api
sudden obsidianBOT
đ Welcome to your new thread!
â˛ď¸ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
âąď¸ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đ This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1345033669575970856
đ Have more to share? Add more details, code, screenshots, videos, etc. below.
dry skiff
Hi, I see this payment method creation request, https://dashboard.stripe.com/logs/req_Kv9z3rwDOihf32. If your flow is to collect payment method details first, then you'd want to use: https://docs.stripe.com/payments/save-and-reuse
This ensures that the payment method is setup for future usage.
short bison
Hi, thanks for your reply. I already switched to using setup intents a few months ago and for most customers it's working fine.
My issue is, how I can fix the failing payments on this exsiting customer?
dry skiff
You would need to collect the payment method again using the setup intent to collect the mandate
short bison
Got it, thank you!
dry skiff
Sure
short bison
Just to clarify: we are using the stripe portal, so the customer can udpate his payment method, would it also work, if he updated his payment method there?
dry skiff
Sure, that should work. I recommend that you test that as well
short bison
Okay, thanks again!