#woah-its-joe_unexpected
fierce marshBOT
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true slate
Our settings in sandbox
deft pine
Hi, we document how we don't send emails in test mode: https://docs.stripe.com/test-mode#test-email. You will need to trigger them manually as stated on the above document
true slate
Just making sure this applies to sandbox as well?
deft pine
Yes, I believe so. Are you able to give it a try?
true slate
Hmm yes we have been in sandbox mode and don't get the emails.
deft pine
Even with the manual trigger as documented above?
Did you confirm the customer's email is one of the team's on your account?
true slate
Well I think something is messed up with stripe emails atm, because the manual and even test emails aren't sending
These receipt emails were not received/sent. Also the "send test email" is not being received/sent.
deft pine
Can you share invoice id with me from the above example?
true slate
in_1QwpomIwU6Fsm9ubJcKgMhJ1
fierce marshBOT
deft pine
I see. You'd want to contact support. Our support team will be able to assist you better than I can: https://support.stripe.com/contact
true slate
Alright I'll contact over there, thank you