#jarrett_api

1 messages · Page 1 of 1 (latest)

vapid turtleBOT
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solar basaltBOT
humble blaze
hoary zealot
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got it. do disputes automatically submit still if you don't submit them manually once the time is up?

humble blaze
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Can you elaborate on what you mean by "submit" there? Are you talking about responding to a dispute by submitting evidence against it?

hoary zealot
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our integration adds evidence onto the dispute

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in the past I know eventually stripe would auto submit the dispute at the end of the time period

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we leave it open for our team to review manually or just let it submit at the end. i wanted to confirm this is still the case

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that waiting till the dispute is required is fine

humble blaze
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Is this still talking about inquiries?

If so, this callout in the guide that I linked to initially seems like a good reason to not just let the Dispute sit and wait:

Unwinnable chargebacks
Failing to respond to an inquiry can signal to the issuer your implicit acceptance of the claim, resulting in an escalation to a formal, and likely unwinnable, chargeback. Unless you intend to accept financial liability, always respond to inquiries immediately, making every effort to amicably resolve issues with your customer during this stage.
https://docs.stripe.com/disputes/how-disputes-work?dashboard-or-api=api#inquiries:~:text=to a chargeback.-,Unwinnable chargebacks,effort to amicably resolve issues with your customer during this stage.,-Dashboard

Or this line:

If left unanswered, some disputes might escalate to unwinnable chargebacks.
https://docs.stripe.com/disputes/how-disputes-work?dashboard-or-api=api#inquiries:~:text=If left unanswered%2C some disputes might escalate to unwinnable chargebacks

hoary zealot
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i wasn't referring to either, but it sounds like we should simply respond ASAP.