arti-villa_error | Stripe Developers | Page 1

frozen blazeBOT Feb 26, 2025, 1:29 PM

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arti-villa_best-practices, 5 days ago, 12 messages
arti-villa_api, 5 days ago, 29 messages

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oak pawn Feb 26, 2025, 1:30 PM

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👋 happy to help

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would you mind sharing more details? screenshots? access to your website with steps to replicate? etc.

pulsar spear Feb 26, 2025, 1:37 PM

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ok I managed to get it to work by disabling the billing details on the payment element.

          <PaymentElement 
            options={{ 
              layout: 'tabs',
              fields: {
                billingDetails: {
                  name: 'never',
                  email: 'never',
                  phone: 'never',
                  address: 'never'
                }
              }
            }} 
          />

I would have preferred if the payment element collected the billing information, but it doesn't.

📎 message.txt

oak pawn Feb 26, 2025, 1:43 PM

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I'm not sure I understand

frozen blazeBOT Feb 26, 2025, 1:46 PM

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oak pawn Feb 26, 2025, 1:46 PM

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if the Address Element is inside the Elements provider when confirming the Payment the addresses collected are automatically passed

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is it in regards to when the customer chooses "same as shipping" ?

pulsar spear Feb 26, 2025, 1:50 PM

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If I disable the billing details fields in the payment element, I get another error but nowhere in the UI does a payment element actually collect any billing details.

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Now if I remove the address billing element, it's complaining but there is no field in the payment element to collect any billing information.

hazy veldt Feb 26, 2025, 1:53 PM

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Hi there 👋 jumping in as my teammate needs to step away. The Payment Element only collects billing details if they have a likelihood of improving conversion rates for the type of payment method that was selected, otherwise it avoids doing so to reduce customer friction.

pulsar spear Feb 26, 2025, 1:54 PM

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Okay, so then this means that the server has to disable this option or I do what I'm doing here using address element form.

hazy veldt Feb 26, 2025, 1:55 PM

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Can you elaborate on what that means a bit? From what you've shared so far I'm inferring that you're building a payment integration using our newest version of Checkout Sessions, where you use Elements to build the checkout UI. Is that correct, the approach we show here?
https://docs.stripe.com/checkout/custom/quickstart

pulsar spear Feb 26, 2025, 1:58 PM

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Yes, but in your example there are no address element forms. So when you start adding those, there are some client-side errors. In any case, I made it work by disabling the billing address collection on the payment element. so all good

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I'm off to bed but think this works so we can close this issue

#arti-villa_error