filia_code

[frank spear]

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[river zealot]

Hi! Do you have an financial account ID I can look at?

[wary lion]

Yea one second, lemme grab one

[wary lion]

Sorry about the delay. Give fca_1QXY7tHwA5mZiBsv4oy3Mt8Q a shot?

[river zealot]

Hi! I see the account is inactive as it was closed. We sent an event financial_connections.account.deactivated (evt_1QfQxrHwA5mZiBsvFToiphnI) once it was inactive.

[wary lion]

What triggers making it inactive? is there any way to just keep an fca active?

[river zealot]

We send this event when the status changes after a refresh, if we detect that the account connection is broken. You should set up a webhook to listen to this event so you'll know when a change happens.

You ca read more about the events for financial connections here: https://docs.stripe.com/financial-connections/webhooks

[wary lion]

Is there anything like specific that breaks these connections? Or any way to potentially keep them preserved?

[last glen]

Yeah could be the bank itself changes or the customer revoke from their request with the bank etc.. Anything outside of your control

[wary lion]

Darn, was hoping we had a way to keep it open. Thanks! We'll probably implement a flow to reauth or something similar

[last glen]

Yeah it's always best to account for the worst case!