#kstefanova_docs
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dense scroll
Hi there can you share an example id
for a payment intent that failed and made mandate inactive
odd heart
See in the possible failure codes for payment intents with SEPA DD payment methods there is something for debit_not_authorized | Collect a new mandate and retry the transaction.
But we are not sure how to handle this, how to collect again the mandate.
We use our custom flow for saving payment methods for future payments (using Setup Intents), as we mostly use them for recurring payments as explained in the docs - https://docs.stripe.com/payments/sepa-debit/set-up-payment?platform=web&payment-ui=elements
Ok, 1 sec
pi_3QsNmeCtUt8yBmIL1nDdi9VB
dense scroll
You should be able to pass it when confirming the payment_intent: https://docs.stripe.com/api/payment_intents/confirm#confirm_payment_intent-mandate_data-customer_acceptance
When re-collecting
odd heart
ok, there are some cases where the creation of the payment intent throws such an error, in this case we should pass the customer acceptance during creation of the payment intent right?
dense scroll
Yeah
odd heart
Also, before sending again this customer acceptance properties how we should obtain the concent - in the flow where we save the payment method for future payments we display the standard authorization text to implicitly sign the mandate, in those cases were we want to reactivate the mandate where we should show this SEPA standard authorization text?
dense scroll
Assuming the customer agreed to the new mandate terms
dense scroll
Also, before sending again this customer acceptance properties how we should obt...
This i'm not sure about. I believe there are laws around this, so I can't advise. I don't know what the legal obligation is
Recommend asking our support team
dense scroll
No problem