#snavebelac_unexpected

1 messages ¡ Page 1 of 1 (latest)

lofty meteorBOT
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pastel furnace
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hi there!

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can you share the two PaymentIntent ID (pi_xxx)?

karmic fulcrum
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sure - one moment please...

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pi_3QvlFBCA2LVq1pky1oIOeDzu and pi_3Qv3ByCA2LVq1pky0uuZRQWN

pastel furnace
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your server created these two PaymentIntents, and the customer did submit the payment form for each PaymentIntent. so as expected two payments were made.

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I'm not sure what's the issue.

karmic fulcrum
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Thanks for looking at this with me. One PaymentIntent (pi_3Qv3ByCA2LVq1pky0uuZRQWN) was created on 21/2 and not completed until 23/2 - this was at roughly the same time as the other one (pi_3QvlFBCA2LVq1pky1oIOeDzu). I was trying to figure out how this could happen. The two PaymentIntens were charged about 2 minutes apart. I wondered if this happened because they attached a payment method the second time and it also charged the first. Are you saying they would have to actually make two separate payments? Sorry for the questions.

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Second PaymentIntent was also created and completed on 23/2

pastel furnace
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PaymentIntents don't expire. So the customer may have kept their tab open for a few days, before finishing the payment

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  • for pi_3QvlFBCA2LVq1pky1oIOeDzu, your server created the PaymentIntent (req_GBUkNjvU6Kt4BH), then later the customer submited the payment (req_yEeeNIQINsOtMg)
  • for pi_3Qv3ByCA2LVq1pky0uuZRQWN, your server created the PaymentIntent (req_DDfwdMiIDF8b85), then later the customer submited the payment (req_0RgTuMkfXAy1q2)
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these are two completely separate payments

karmic fulcrum
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So just to clarify (becasue my client will ask). If an incomplete PaymentIntent is around for a while and a customer submits a payment for a new, separate PaymentIntent, that payment nethod won't also complete the previous one? the customer woudl have to complete both?

pastel furnace
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correct.