#tobin_code
blissful monolithBOT
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peak kiln
ok wait
am a wordpress plugin developer this issue reported by our client.
i can't do the live test how can replicate the issue using test mode
light walrus
I don't understand. you mendionned failed payments. can you share an example PaymentIntent ID so I can look into it?
peak kiln
my client experience the issue who is stripe plugin by webtoffee he is experiencing issue in checkout page as in screenshot
when will this error raise? how to fix it?
light walrus
the error you shared is pretty clear, and contains a link to learn more about this. have you read that doc?
peak kiln
ys already done the changes as per documentation still issue exists
light walrus
I would need a specific PaymentIntent ID (pi_xxx) with this issue to look into it
peak kiln
this issue is experienced by my client he won't share it
this is my code
public function save_cards_for_later($payment_details, $my_account_page = false) {
if ($payment_details) {
if (!$my_account_page) {
$response = $payment_details->payment_method_details;
$token = $payment_details->payment_method;
} else {
$response = $payment_details;
$token = $payment_details->id;
}
// Get the logged-in user's Stripe customer ID
$user_id = get_current_user_id();
$customer = get_user_meta($user_id, '_stripe_customer_id', true);
// If no customer ID is found, create a new Stripe customer
if (!$customer) {
$user = get_userdata($user_id);
$customer_data = [
"email" => $user->user_email,
"name" => $user->first_name . " " . $user->last_name,
];
// Search for existing Stripe customer
$existing_customers = \Stripe\Customer::all([
'email' => $customer_data['email'],
'limit' => 1,
]);
if (!empty($existing_customers->data)) {
$stripe_customer = $existing_customers->data[0];
} else {
// Create a new Stripe customer if none exists
$stripe_customer = \Stripe\Customer::create($customer_data);
}
if (!$stripe_customer || empty($stripe_customer->id)) {
throw new Exception(__('Failed to create or retrieve Stripe customer.', 'eh-stripe-gateway'));
}
$customer = $stripe_customer->id;
update_user_meta($user_id, '_stripe_customer_id', $customer);
}
// Check if the card is issued in India
$is_indian_card = ($response->card->country === 'IN');
// Create a SetupIntent for Indian cards
if ($is_indian_card) {
$intent_args = [
'payment_method' => $token,
'customer' => $customer,
'confirm' => true,
'payment_method_types' => ['card'],
'usage' => 'off_session', // Required for saving cards in India
];
$setup_intent = \Stripe\SetupIntent::create($intent_args);
if ($setup_intent->status !== 'succeeded') {
throw new Exception(__('3DS authentication required for Indian cards.', 'eh-stripe-gateway'));
}
$wc_token = new WC_Payment_Token_CC( );
$wc_token->set_token( $token );
$wc_token->set_gateway_id( $this->id );
$wc_token->set_card_type( strtolower( $response->card->brand ) );
$wc_token->set_last4( $response->card->last4 );
$wc_token->set_expiry_month( $response->card->exp_month );
$wc_token->set_expiry_year( $response->card->exp_year );
$wc_token->set_user_id( get_current_user_id() );
$wc_token->save();
}
}
return true;
}
this is my code
blissful monolithBOT
peak kiln
hi can u check my code fix the issue
hollow dock
👋 taking over for my colleague. Let me catch up.
for RBI reasons you need to create mandates for recurring payments for customers in India https://docs.stripe.com/india-recurring-payments#integration
peak kiln
this is happening in normal payment not sure about recuring
hollow dock
would you mind sharing a PaymentIntent ID then?
hollow dock
you need to look into the dashboard for the request ID https://support.stripe.com/questions/finding-the-id-for-an-api-request or for the PaymentIntent ID
peak kiln
this issue is reported by client they don't shate PaymentIntent ID
hollow dock
you can search for the PaymentIntent ID on the dashboard
peak kiln
do u have any other suggestion to fix the issue without knowing PaymentIntent ID
hollow dock
I can't know what the issue is without the PaymentIntent ID or the request ID or the Charge ID
anything that references that particular payment
peak kiln
i will share this with my client let me know what all things need for u to debug the issue?
hollow dock
PaymentIntent ID or the request ID or the Charge ID
just that would be enough
hollow dock
I'm not sure what the issue is to be able to know whether you can replicate it or not
hollow dock
I think you need to update the way you're integrating with Stripe
it seems you're using tokens and PaymentMethods
you need to change the integration to https://docs.stripe.com/payments/save-and-reuse