subin_error | Stripe Developers | Page 1

dense solarBOT Feb 24, 2025, 6:36 AM

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frank perch Feb 24, 2025, 6:44 AM

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Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

coral depot Feb 24, 2025, 6:56 AM

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req_L5vS1X1YtXPpon

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i also like to know the request id req_tx04UmgHEV9LCN
is this related to apple pay.
i am working on support for a stripe plugin woocomerce.
my client had given below error

The Apple Pay button appears, but after clicking and confirming the payment on an iPhone, it keeps loading indefinitely and then fails with a “Payment not completed” error.

A customer has reported that Apple Pay payments are failing on their WooCommerce store using the WebToffee Stripe Payment Gateway plugin. Previously, Apple Pay was working fine for several months, but today it stopped processing payments, while Card payments and Google Pay continue to work normally.

Issue Details:
• Apple Pay button appears on the checkout page ✅
• When the user clicks the Apple Pay button on an iPhone and double-clicks to confirm, the payment keeps loading indefinitely.
• After a while, it fails with the error “Payment not completed.”
• No recent changes were made to the website, and the issue occurred suddenly.
• The customer tested Apple Pay on a Stripe Live Demo and confirmed that their browser supports Apple Pay, so this is not a browser issue.
• Screenshots provided:
• Processing Payment Screen: Screenshot 1
• Payment Not Completed Error: Screenshot 2

frank perch Feb 24, 2025, 7:10 AM

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req_tx04UmgHEV9LCN is a card decline, and the error message says "Your card does not support this type of purchase"

#subin_error