feni-patel_api | Stripe Developers | Page 1

lime mauveBOT Feb 21, 2025, 7:24 AM

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stone bough Feb 21, 2025, 7:27 AM

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hello! how can I help?

lethal barn Feb 21, 2025, 7:30 AM

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Hello @stone bough I have implemented the stripe connected account link generation and refresh conncted account link logic. but after some time i am facing one issue with the connceted account link which is below, and for that email id i am able to see the restrcited account into stripe dashboard. when i hit the link i am getting below error,

Sorry, but the page you were looking for could not be found.

stone bough Feb 21, 2025, 7:32 AM

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what connected account link are you referring to?

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are you referring to the Account Link generated with https://docs.stripe.com/api/account_links ?

Stripe API Reference

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lethal barn Feb 21, 2025, 7:36 AM

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yes

stone bough Feb 21, 2025, 7:39 AM

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For context, an Account Link can only be accessed once, there's also an expires_at timestamp. Are you sure you haven't already accessed that Account Link, or accessed it after it already expired?

lethal barn Feb 21, 2025, 8:00 AM

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I have implemented the logic for the expiries linl refresh

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but still it is not working

stone bough Feb 21, 2025, 8:04 AM

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do you have an example where we can test this out?

lime mauveBOT Feb 21, 2025, 8:56 AM

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lethal barn Feb 21, 2025, 9:06 AM

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yes

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sure

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i have one link which is currently seeing this type of error

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https://connect.stripe.com/setup/s/acct_1Qu9lcFjy41CO2R3/wwkmZ9ht1G2y

tacit hearth Feb 21, 2025, 9:08 AM

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Hey! Taking over for my colleague.

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The AccountLink is designed to be opened only one time

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However I'm not sure I understand the issue here exactly.

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After you generate the AccountLink what are you doing with it exactly?

lethal barn Feb 21, 2025, 9:09 AM

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i haven't done anything.

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i just sent this link to my client and he opened this link and after some time they are facing this issue

tacit hearth Feb 21, 2025, 9:15 AM

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How are you sending that link to your client ?

lethal barn Feb 21, 2025, 9:21 AM

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just created this link vie email and copy and paste

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that's it

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is this issue related to someone try to onboard vie this link but info is not correct so that account is not generated properly and link is not working?

tacit hearth Feb 21, 2025, 9:28 AM

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I think the issue is that your email provider is trying to open the link to generate a thumbnail

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When you first generate a test link and directly open it, do you see the same issue or it opens correctly ?

lethal barn Feb 21, 2025, 9:30 AM

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yes

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i am also

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facing same error

tacit hearth Feb 21, 2025, 9:48 AM

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Can you share the request Id of an AccountLink creation ?

#feni-patel_api