#jasperste_api
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- jasperste_api, 17 hours ago, 25 messages
marble sleet
hi there!
feral jetty
Hi Soma, this is the cli command I used
stripe billing_portal configurations update bpc_1O2YmRJ7quAeFV5oPS6V8DlY -d "features[payment_method_update][enabled]=true" -d "features[subscription_update][enabled]=true" -d "features[subscription_update][default_allowed_updates][0]='quantity'" -d "features[subscription_update][default_allowed_updates][1]='price'" -d "features[subscription_update][products][0][product]=prod_RgNiK6CfgZWZy8" -d "features[subscription_update][products][0][prices][0]=price_1QrGDCJ7quAeFV5oHIJm3yz3" -d "features[subscription_update][products][0][prices][1]=price_1QrGDCJ7quAeFV5oGUhYHFUm" -d "features[subscription_update][products][1][product]=prod_Osr31La5Ydtl1b" -d "features[subscription_update][products][1][prices][0]=price_1QrGEjJ7quAeFV5oQcPP6550" -d "features[subscription_update][products][1][prices][1]=price_1QrGEkJ7quAeFV5oTxTV7DgQ"
I also tried to remove the second list item, but the portal keeps giving me options to switch between products
When clicking 'Update subscription' in the billing portal it leads to a page where I can suddenly change the products.
marble sleet
If I understand correctly, if the user has a monthly price, he should be able to upgrade to a yearly price. but if they are on a yearly price, then they cannot change price?
if so, you would need to create two different portal configuration for this.
feral jetty
It would be fine if they could switch between yearly and monthly. However they can now switch their subscription to a different product
In short. We offer 2 products, one base, one seats model. We would like to allow them to switch from month to year within the portal. But if we allow that it also gives a option to switch the seats product to a the base product (or visa versa), meaning they will have 2 base products
Top option is great (monthly + yearly), but the option between Your Team and Vev+ is not desired
marble sleet
got it. but my answer is the same: you would need 2 configuration.
feral jetty
That's good to know, then I will stop trying to do it with one
Thanks Soma. I will discuss with the team. Have a good day
Do you happen to know if it's possible to configure/open a secondary portal via the dashboard? (saves us some logic)
marble sleet
I'm not sure I understand. what do you mean by "secondary portal via the dashboard"?
dull tendonBOT
feral jetty
You can configure the 'default' portal via https://dashboard.stripe.com/test/settings/billing/portal
in some screens you have the option to switch configurations so you can just configure it via the dashboard instead of the API
marble sleet
got it. but no it's not possible to have a secondary portal configuration in the Dashboard. you need to use the API to have multiple configurations
feral jetty
All right. Thanks again
After trying some things out, what would a secondary configuration help if a customer has both a base (product 1) subscription as well as a seats (product 2) subscription? With a secondary configuration I still can't configure it in a way that this customer can only change the interval
If they open one of the configurations they can either switch product 1 to product 2 or product 2 to 1
pallid raven
Hi. I'm taking over from my colleague. Please, give me a moment to catch up.
pallid raven
After trying some things out, what would a secondary configuration help if a cus...
Basically you have a Subscription with 2 Prices, and you only want to allow switching the interval on both of them?
feral jetty
We have 2 products with both 2 prices (so 4 prices in total). I would like to allow to switch prices, but not switch products indeed
Customers can have 2 subscriptions, they can update both, but the portal now allows to switch products for both of them (meaning they can change from product 1 to 2), while we only want to allow switching interval
if this is not possible via the portal we will build our own component btw, but we were a bit suprised the portal allows to switch products by default which can't be turned off
pallid raven
The problem is, to switch to a different interval, you would need to change both Prices simultaneously, but I don't think Portal supports that. Otherwise, if you do it in 2 steps, after the first step you would end up with a Subscription with 2 different intervals monthly+yearly, which is not allowed.
feral jetty
The latter is currently possible, it's just a different subscription object
pallid raven
Customers can have 2 subscriptions, they can update both, but the portal now all...
Wait. Does the Customer have 2 Subscriptions? Or Subscription with 2 Prices?
feral jetty
2 subscriptions indeed
we have
Plus (yearly and monthly price)
Seats (yearly and monthly price) <- recently added
Before we added Seats allowed users to switch from interval (price) for Plus in the portal. Now that we added 'Seats' the can also change 'Plus' to 'Seats' in the portal, which will break things (since they will have 2 separate subscriptions of the same product)
That's why we were looking for a solution to limit it in the portal, but I start to think this is currently impossible
pallid raven
You should be able to limit a Portal Session to only one of the Subscriptions.
Alternatively, you could utilize Flows to perform a targeted update: https://docs.stripe.com/customer-management/portal-deep-links
feral jetty
Is there documentation to that limit to only one of the subscriptions?
pallid raven
Hmm, sorry, my bad. I was actually thinking about the Flow: https://docs.stripe.com/api/customer_portal/sessions/object#portal_session_object-flow-subscription_update-subscription
feral jetty
No worries. I do think this flow argument will still allow switching products if we configure the portal to allow to switch prices
It looks like as soon as you allow to switch prices it will indirectly allow to switch products as well
The products/prices argument in the portal configuration seems to be an indicator to what the portal allows to update to.
We will might want to look into custom solution here
pallid raven
But are you setting this parameter in your Configuration? https://docs.stripe.com/api/customer_portal/configurations/object#portal_configuration_object-features-subscription_update-products
pallid raven
This includes both Products, which is why you're allowed to switch the Product.
You should only include one Product in the list.
feral jetty
Tried that, then it will still allow to switch from that one product to the other one..
pallid raven
This shouldn't be possible. Could you please share an example?
feral jetty
req_4IOJXM6e4USsyZ
this is the billing portal after that req (id = bpc_1O2YmRJ7quAeFV5oPS6V8DlY)
pallid raven
This is expected.
The Subscription is currently on Vev+, but the provided Product in the configuration is Your team.
feral jetty
Yes
So it's not possible to have 'update subsription' only support switching between yearly/monthly
pallid raven
You should only provide the Product that the Subscription is on currently, to prevent switching to a different product.
feral jetty
If a customer has 2 subscriptions I can't provide only 1 product, it will then still allow the other product to switch
It seems to me the only option is to not allowing updating interval here, because otherwise this customer could switch products for one of their subscriptions
pallid raven
Yes. Since your case is not as trivial as 1 Sub with 1 Item, it's better to use your own UI.