#xujiange_docs
opal kilnBOT
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warm sigil
Could you share an example Charge or Dispute ID, as well as the screenshot, so that I can look into on Step 1 you're referring to?
warm sigil
Thanks for sharing! For the step in the screenshot, it mainly serves as the initial questionnaire, so that the Dashboard can display the UI to collect the support documents or evidence in the next page.
If you use API, this step shouldn't be needed since you will submit according to different type of the reason on why you should win the dispute
little hornet
So step 1 will not affect the final evidence that passes to the issuing bank, right?
warm sigil
Shouldn't be
opal kilnBOT
warm sigil
Feel free to let us know if you see otherwise
little hornet
Would you please help to confirm, cause if the step1 could affect the final evidence, our whole workflow may have change from API to uploading evidence via Stripe dashboard.
Our goal is to win as many disputes as we can.
daring rose
hi! I'm taking over this thread.
little hornet
Hi, soma, appreciate your support.
daring rose
here on Discord we are not familiar with the Dashboard and Disputes. I recommend directly asking Stripe support: https://support.stripe.com/contact