appdevs-ltd_code | Stripe Developers | Page 1

hollow shuttleBOT Feb 20, 2025, 4:56 AM

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appdevs-ltd_code, 17 hours ago, 38 messages

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sand narwhal Feb 20, 2025, 4:59 AM

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ok

hollow shuttleBOT Feb 20, 2025, 5:02 AM

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errant swallow Feb 20, 2025, 5:08 AM

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Can you share the request ID (req_xxx) of the error? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sand narwhal Feb 20, 2025, 5:18 AM

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cus_Ro4HfD7Q0h99f6

errant swallow Feb 20, 2025, 5:18 AM

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This is a Customer ID. A request ID should be starting with req_ prefix

sand narwhal Feb 20, 2025, 5:18 AM

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how found ?

errant swallow Feb 20, 2025, 5:18 AM

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Did you read the link I shared above?

sand narwhal Feb 20, 2025, 5:19 AM

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req_aPgdnU8Jut5V9n

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hello

errant swallow Feb 20, 2025, 5:21 AM

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This is a Customer creation request and it's successful: https://dashboard.stripe.com/test/logs/req_aPgdnU8Jut5V9n

Stripe Login | Sign in to the Stripe Dashboard

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I managed to find the error in https://dashboard.stripe.com/test/logs/req_5TD6Gf5qEeKwRy

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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Please share the request ID that throws the error next time, so that we can look into it

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Checking whether the Issuing feature has been enabled

sand narwhal Feb 20, 2025, 5:24 AM

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req_5TD6Gf5qEeKwRy

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req_0kcbIfZKXUs2DY another request sent same problem

errant swallow Feb 20, 2025, 5:26 AM

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https://docs.stripe.com/sandboxes#limitations:

You can’t test Issuing in a sandbox.

Sandboxes

This guide outlines Stripe Sandboxes, an isolated test environment for safely testing Stripe functionality without affecting live data. It describes use cases such as simulating transactions without real money and managing isolated testing environments for teams. The guide also provides instructions for managing sandboxes in the Stripe Dashboard...

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Issuing is only supported in the legacy test mode

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You will have to go do live mode account and toggle "Test mode" to enable

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Then use the secret key from the legacy test mode account

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https://dashboard.stripe.com/test/apikeys

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

sand narwhal Feb 20, 2025, 5:28 AM

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That means i cannot create/test card issues process?

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on sandbox/.

errant swallow Feb 20, 2025, 5:29 AM

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Stripe has two types of testing environments -

Legacy test mode - old
Sandbox - new

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Issuing is not supported in Sandbox, but supported in legacy test mode

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So yes, issuing related integration isn't supported in Sandbox

sand narwhal Feb 20, 2025, 5:30 AM

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ok thanks

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can you provided access card issues if i send you my account for testing purpose

errant swallow Feb 20, 2025, 5:33 AM

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I've shared the steps on how to access legacy test mode earlier

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There is no additional access required

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To summarise on how to navigate to the legacy test mode:

Go to live mode account
Toggle on the "Test mode" to access legacy test mode
Use the secret key from the legacy test mode for your issuing integration

sand narwhal Feb 20, 2025, 5:37 AM

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is that ok?

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now using this account's keys then come this issues

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can test connected api by test mode account?

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hello

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what should i do on my account?

errant swallow Feb 20, 2025, 5:41 AM

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This is a Discord server that is used by the community. Please be patient as it can take time to respond

sand narwhal Feb 20, 2025, 5:41 AM

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ok dear

errant swallow Feb 20, 2025, 5:42 AM

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You should click "Get start" to signed up the Connect

sand narwhal Feb 20, 2025, 5:42 AM

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ok

errant swallow Feb 20, 2025, 5:42 AM

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And complete the instructions / steps

sand narwhal Feb 20, 2025, 5:42 AM

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for test account also need this?

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If I send dummy information then any probelm created for my account?

errant swallow Feb 20, 2025, 5:45 AM

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for test account also need this?
Yes

If I send dummy information then any probelm created for my account?
This is to understand how your business works, and provides relevant solutions

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There shouldn't be any need to fill up any company / personal information

sand narwhal Feb 20, 2025, 5:46 AM

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After setup then using api again then come same issues like: "card_issuing can only be requested if your platform has been onboarded on Stripe Issuing already."

errant swallow Feb 20, 2025, 5:47 AM

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Can you share the request ID (req_xxx) of the error after using legacy test mode? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sand narwhal Feb 20, 2025, 5:50 AM

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this is the Req_ID: req_TsBMRxKcRIeDbp

errant swallow Feb 20, 2025, 6:00 AM

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It looks like there might be configuration required for your test mode account to integrate issuing

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Can I suggest writing to Support https://support.stripe.com/contact with the request ID (req_TsBMRxKcRIeDbp) and error message, so that they can check with the relevant team, and follow up with you?

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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