#jarrett_api

1 messages ¡ Page 1 of 1 (latest)

vast lilyBOT
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stiff matrix
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Hi what's your question

cobalt axle
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which was never answered

stiff matrix
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Can you clarify?

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Which part wasn't answered

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If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
Per above

cobalt axle
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i'm confused why I'm resummarizing the entire conversation that was had when you can see it....

stiff matrix
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I don't know what was unanswered....

cobalt axle
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the last message i sent

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which nobody ever responded to

stiff matrix
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but that was before Stripe made Billing use a PMC```
that's not a question
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Please just re-phrase what you are asking

cobalt axle
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we didn't change our payment method configuration

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i'm concerned when stripe moved billing to PMC that something was changed

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how can I see the history of the PMC

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we had abuse in the past and disabled this

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and somehow it got turned back on

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we do not configure a PMC in our code

stiff matrix
cobalt axle
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i tried contacting the support chat

stiff matrix
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They should be able to escalate to the right folks

cobalt axle
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i came here after already going that route

stiff matrix
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I can't see history of payment method config past september

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Which is when the payment method config migration happened

cobalt axle
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can you see what was changed and when?

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or just that it was changed

stiff matrix
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There was only 1 change after the migration in September. On 2025-02-17 14:55:11 UTC us_bank_account (ach debit) was turned off. It had been on before that

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Since at least September

cobalt axle
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ok

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is it possible that the migration turned this back on?

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becaue we certainly turned it off in the past due to fraud

stiff matrix
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That would have been unexpected if it did

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And I don't have visibility into what the settings were prior to the migration

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You'd have to write in to support

cobalt axle
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so at this point in time it should be impossible for someone to use ACH Direct Debit with this account

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unless we specifically add it to an invoice

stiff matrix
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Yeah