#magda_unexpected
willow groveBOT
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outer ridge
What's the sub_xxx ID that demonstrates the behaviour you describe?
cursive knot
I just deleted the customer, it was in test mode. I can reproduce and send the reproduction steps and logs of events.
outer ridge
Sure, if you can share an example ID it'll be helpful so I can see what's going on
but downgrading at the end of billing cycle of cancelled subscription
Don't understand this piece though
cursive knot
The subscription id is sub_1QuCtcKjdcri60xmGeowLjxy
The user steps in customer portal are:
- User is on annual plan
- The user clicks to 'cancel subscription'
- The user clicks to 'update subscription' and selects cheaper monthly price - portal configuration is to downgrade at the end of current billing cycle
Then in stripe events: - The subscription schedule is attached to the subscription with
end_bahavior: cancel - Subscription is updated to
cancel_at_period_end: false - The subscription schedule is updated with new phase to downgrade to monthly price
When the billing cycle ends, the subscription is downgraded to monthly plan. The proration is applied and subscription expires because of end_behavior: cancel on the schedule.
This does not happen when the user was on cheaper plan and upgrades to annual while the subscription was set to cancel - it get's upgraded instantly and properly renewed.
outer ridge
Yeah sounds like a bug. Can I ask you to write in to our team and we can get this filed with the correct team for their attention? We can keep you updated on a fix that way
willow groveBOT
Hello @cursive knot, we have sent you a direct message, please check it at https://discord.com/channels/@me/1341758953863909480
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
outer ridge
(email will include a reference to this chat so no need to repeat all the details)
cursive knot
Sure, thanks!