#momovsky_error
noble raptorBOT
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clever marsh
Can you share the ID (req_xxx) of the API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request
clever marsh
@deep pumice
clever marsh
I think it's because the cus_xxx is locked to EUR so the session has to be EUR (as a customer can't by multi-currency). The issue is then the localisation part, and I think because Stripe Tax is on there's no tax behavior set on the coupon/promotion code: mhttps://docs.stripe.com/payments/checkout/manual-currency-prices#add-multiple-currencies-to-a-price:~:text=For%20a%20Checkout%20Session%20using%20Stripe%20Tax%2C%20the%20tax_behavior%20on%20the%20Checkout%20Session%20is%20specified%20for%20the%20relevant%20currency%20for%20all%20of%20the%20Checkout%20Session%E2%80%99s%20prices%2C%20shipping%20rates%2C%20and%20discounts.
Annoying you can't see tax behavior for coupons/discounts, so it inherits the account default from here. Can you try updating yours there to 'exclusive'?
That matcches the value you have on the prices
deep pumice
sure, one moment, we will try this
noble raptorBOT
deep pumice
This did not help sadly, same error
deep pumice
req_eMo5XmuIKeJzkC
can it be that 'automatic_tax': {'enabled': True}
in params break something?
I tried without it, and it still fails
ivory granite
can you share the newest request ID?
deep pumice
req_BV9fBDLEAD9WvF
ivory granite
could you try the same with a brand new customer, to see if that changes anything?
deep pumice
This is one of the few customers that appear "broken" . We had 7 of those in the last week, the last this morning (UTC).
When I try my own customers, they work fine.
For those 7 customers this reproduces consistently
ivory granite
this has probabbly something to do with the default currency on the customer then. on the failed request you shared, the customer already has EUR as a default currency.
could you try to void all the customer's invoice, and try again?
deep pumice
Yep, will do.
But also, can we do something to bypass it automatically if it happens in the future?
Customer's currency is set to EUR, true, but we have EUR set both for a promo code and a price, why does this result in an error?
ivory granite
Customer's currency is set to EUR, true, but we have EUR set both for a promo code and a price, why does this result in an error?
not sure to be honest. but voiding all invoice should allow the customer to change its default currency.
deep pumice
Oh wait nevermind my last message I was looking at the wrong instance
Ok, thank you for your help, that will be all, we can close this ticket.
ivory granite
so did voiding the invoices work?
deep pumice
A person that handles invoices say that they are void already, apparently. So no.
noble raptorBOT
deep pumice
yes, sorry, we see it now. Can't void it because of an active checkout session.
Is there a way to find a checkout session id this is referring to so I can expire it?
round lynx
Hey! Taking over for my colleague. Let me catch up.
Is there a way to find a checkout session id this is referring to so I can expire it?
Can you share the Invoice Id ?
deep pumice
in_1QtmmBCrLGqcCDLGLSU2Ci8I
round lynx
Try checking the events in the bottom of the invoice details page
and check the creation request of that invoice
you should see the related Checkout Session
round lynx
Great! happy to help!