pavle_api | Stripe Developers | Page 1

hollow waveBOT Feb 18, 2025, 9:55 AM

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worldly briar Feb 18, 2025, 10:00 AM

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👋 happy to help

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I'm looking at the customer right now

fresh lance Feb 18, 2025, 10:03 AM

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Hi @worldly briar thank you very much!

worldly briar Feb 18, 2025, 10:07 AM

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from what I can tell the default reconciliation for your cash balance settings is manual https://docs.stripe.com/payments/customer-balance/reconciliation#cash-manual-reconciliation which means that you need to handle applying the funds

Reconciliation

Learn about how Stripe reconciles the customer balance to payments and invoices.

fresh lance Feb 18, 2025, 10:09 AM

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Are you sure? Since I double checked this and it says in the dashboard that the default setting is Automatic?

worldly briar Feb 18, 2025, 10:11 AM

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I meant for this customer sorry

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as you can see in this request https://dashboard.stripe.com/test/logs/req_c6jZilwuZxflgf you changed it back to merchant default

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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since this is in test mode... can you try and rerun your scenario with a new customer and invoices without changing the reconciliation mode?

fresh lance Feb 18, 2025, 10:15 AM

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Yes initially it was set to Automatic as well, we switched to Merchant to see if it would change something but it did not

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So we reverted back to Automatic

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But I will try with another customer with the same use-case

worldly briar Feb 18, 2025, 10:17 AM

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yes please do, and if that didn't work we can then investigate why

fresh lance Feb 18, 2025, 10:32 AM

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Hi @worldly briar here is the new customer: cus_RnOj0mTHyAldqE

worldly briar Feb 18, 2025, 10:32 AM

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will look into it shortly

fresh lance Feb 18, 2025, 10:32 AM

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Thank you very much!

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Here is the invoice: in_1Qto1sB8Sk5ZJAZiyA1rAeVh

hollow waveBOT Feb 18, 2025, 10:56 AM

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young mirage Feb 18, 2025, 11:00 AM

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I think the reconciliation only works for invoices where customer_balance is a supported PM. It is not for in_1Qto1sB8Sk5ZJAZiyA1rAeVh – only card and sepa_debit

fresh lance Feb 18, 2025, 11:04 AM

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Hi @ynnoj, thank you very much for this I will check this out and test it

young mirage Feb 18, 2025, 11:05 AM

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np, apologies for the delay here

fresh lance Feb 18, 2025, 11:05 AM

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No worries, at all 🙂

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If I run into the same error will open up this thread again if that is alright so we can continue on the topic

young mirage Feb 18, 2025, 11:07 AM

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We keep threads open for about 30 minutes of inactivity

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