#mayuri_api

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scarlet copperBOT
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potent thistle
void wren
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but link is not visisted in my browser, just create it in my system and paste in another system browser.

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it's getting expired

potent thistle
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So you visit the link once in one browser and then you visit it again in another browser correct?

void wren
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No,create in one system and visit in another system.

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get my query?

potent thistle
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I don't understand what do you mean by create in one system and visit in another system.

void wren
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yes

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let me explain to you in detail, i am creating one connected account via api, but account type is standard so it's not geting genrate onboarding ramediation link, so solve this issue i am creating one account link via api. i already read a document and i also know link is valid till 5 mins. but issue is when i create link in my system and share it to my connected account owner (without open to my browser), it's getting expired.

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may i know the reason ?

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i hope you get my query now

potent thistle
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Yes, I get it now. Can you provide me with a requets ID?

void wren
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sure

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req_daE1OvKMqhc0dn

potent thistle
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I can't replicate the issue. Does it only happen for 1 account or others as well?

void wren
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all accounts

potent thistle
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Are the accounts accessing the link within the given time?

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Can you also advise how are you sharing the link to the user?

void wren
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1 mins

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genrate it and copy that link and paste to that user

potent thistle
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Where are you pasting it to? Because the medium you paste it on might consume the link. For example, if one does it on Whatsapp, Whatsapp will preview the link which consumes the link.

scarlet copperBOT
void wren
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wait i am sharing my screen recording

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please check my recording

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screen1, 2 ,3 and 4

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i am pasting mattermost.

quick gull
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Hey! Taking over for my colleague.

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Can you share your screen recording here ?

void wren
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sure

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Please check all screen shorts

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you can consider regenration steps

quick gull
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OK, I see.

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the issue is that the system you are sharing with is trying to access the link to generate a thumbnail

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You need to make sure to share the link without it being opened.

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For example, you can use Emails/SMS...

void wren
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yes, i have not open it in my system

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please refer screen shorts step by step

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you will get idea

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please check now

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all steps

quick gull
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Slack is opening it

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Have you tried to generate a link and open it directly, without copy/pasting it in Slack ?

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And please stop sending the same messages multiple times.

void wren
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yes

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please check my first 3 screenshorts

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and last are my connected account owner screenshorts

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i hope now you get my query

quick gull
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Account Links are made to be opened just one time.

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Don't share the AccountLink via Slack.

quick gull
void wren
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exactly, so this thing is already read in document, so i am not opening in my system in 2nd time, just copy and paste in mattermost (this our chat application)

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so , how do i share that link?

quick gull
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That app is trying to open the link in the background.

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Please try to share the link via an app that doesn't open it in the background.

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For example, send the link via Email.

void wren
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so can i share this in email?

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Okay

quick gull
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Yes

void wren
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let me try

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Hi, it's working, can i increase expire time?

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@quick gull

quick gull
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Please don't use mentions, we are monitoring all threads.

void wren
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Okay

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can i increase link expire time?

quick gull
quick gull
void wren
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Okay

void wren
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Sorry, for same. but it's crusial for me. and i am working in same since last 15days and my deadline is getting over in 1day.

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Thanks for support