miko-undermarket_api

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[fair bay]

Hi! The user is minimum payout amount. I see the connected account's balance doesn't match that: https://docs.stripe.com/payouts#minimum-payout-amounts

[fathom summit]

yes i know, but on the test account its way above this - and still not working?

[fair bay]

Let me look at the test mode for the same account.

[fathom summit]

Thank you for helping us Sam, this really means a lot
I hope we can get this sorted out.

[fair bay]

Test mode for this account has no funds. Do you have an example test mode connected account with the same issue?

[fathom summit]

2 sec - I am gonna send you a screenshot

[fair bay]

Sorry can you give me more details about these screenshots?

[fathom summit]

yes, the payout is initiated but afterwards it never arrives in the vendor account

Also in the live account, we tried to payout 1DKK to the vendor - but it never shows on the vendors stripe dashboard (Screenshot showing his balance of 1 DKK)

and here is the view from the vendors dashboard - as you can see there is 0DKK in the balance

So the core of our issue is that we cannot properly pay out sellers, neither on test mode or on live mode

[fair bay]

I think you might be referring to transfers and not payout. Payout is sending funds to the connected account's external account / bank account.

Are you talking about transferring funds to the connected account's Stripe balance?

I am able to see the DKK 1.00 transferred to the connected account on their Express Dashboard.

[fathom summit]

both.
The issue is that we are planned to launch in 2 days, and start taking orders on behalf of 53 sellers and pay them out after they finish their sales - but as you can see there is no way for us to pay them out their money as it fails.

Therefore we have tried different solutions - we just need to know how we can make sure the sellers get their money - fees

[fair bay]

What account is the screenshot above for?

[fathom summit]

[e-mail] (the vendor which is supposed to receive the 1 DKK)

Again the vendor

[fair bay]

Can I get the account ID please?

[fathom summit]

acct_1Qr3oHFbmlXkTEtE

[fair bay]

I am able to view the DKK 1.00 in the user's express dashboard.

[fathom summit]

so the screenshots i have sent is not from their express dashboard?
are we then able to pay the money out? and what is the underlining issue then?

[fair bay]

The account's balance is DKK 1.00. You need a minimum of DKK 20 to make a payout: https://docs.stripe.com/payouts#minimum-payout-amounts-table:~:text=1 XOF-,Denmark,-20 DKK

The payouts are not happening due to the minimum amount for payouts not being met.

[fathom summit]

okay but now i have logged in to the stripe express dashboard from the vendor - and this is what i see ([e-mail])

Balance: 0DKK

[fair bay]

That is not the Express dashboard. It's a full Stripe dashboard. This doesn't belong to acct_1Qr3oHFbmlXkTEtE.

[fathom summit]

how do i access the express dashboard?

for the vendor account

nevermind

[fair bay]

Only the vendor can access their dashboard.

[fathom summit]

found it 2 sec

now how do i payout?

the vendor cannot themselves payout from their express dashboard as i understand?

[fair bay]

You cannot payout because the amount is too little. You need at least a balance of DKK 20 to payout.

Have you had a chance to read this: https://docs.stripe.com/payouts#minimum-payout-amounts-table:~:text=1 XOF-,Denmark,-20 DKK?

[fathom summit]

okay, I am gonna try to add 20DKK to the super admin (marketplace admin) stripe account - thereafter I am gonna transfer 20DKK to the vendor ([e-mail]) and thereafter I will try to pay out by the vendor account from the express dashboard ([e-mail])

-is that correct line of thought? And yes I will read that

[fair bay]

Yes, but you need to ensure the funds are available and not pending.

[fathom summit]

meaning?

we just need to be able to pay out vendors and substract the fees beforehand - will this system then be correctly set up?

[fair bay]

If you're doing a manual payout, you need to ensure that the user's balance has enough funds in their available balance as that is the balance that can be paid out. You can always check the user's available balance via the API: https://docs.stripe.com/api/balance/balance_object

[fathom summit]

why do you want me to read this?
https://docs.stripe.com/payouts#minimum-payout-amounts-table:~:text=1 XOF-,Denmark,-20 DKK?

I am unable to add funds to the stripe admin account..

also i think this is wrong setup, we want to accumulate funds in the stripe admin account to payout sellers, and then manually pay out to the stripe admin account when there is left over profit

[faint spoke]

Hey! Taking over for my colleague. Sorry, but this channel is for technical integration questions only. Please reach out to Stripe Support at https://support.stripe.com/?contact=true

[fathom summit]

my friend, please help us with this

We have attempted to talk with support numerous times, Verified everything once again, send in documents, waited 7 days - connected accounts again, so on and so forth but nothing seems to help.

We really need some help with this matter as it is completely crucial to our platform - please take a look at it and help us, We have been stuck with this for 2 weeks now.

We are working on developing www.undermarket.eu which is planned to launch in 2 days and we still cannot payout sellers

[faint spoke]

I understand that, sorry but my team don't know much about Stripe Dashboard

Between, why you want to add top ups to payouts your connect accounts ?

You need to accept payment from end customers and then transfer funds to your Connected Accounts using one of connect charge types

[fathom summit]

we have been in contact with every possible support line from stripe, no one seems to know how to handle this issue

we just need to be able to pay out our vendors, without this the marketplace platform we have been building for 6 months on behalf of 100 different sellers and businesses is useless

[faint spoke]

How are you collecting funds ?

[fathom summit]

I lower the price on one of the products on www.undermarket.eu to 5 or 10DKK for example and then ask somebody from my team or a friend to purchase it

Then it goes to the stripe admin balance and from there we are unable to pay out the vendor (in this instance [e-mail])

[faint spoke]

The issue is that there is a minimal amount to payout (the link my colleague shared previously)

You must not do tests in live mode

you should be using Stripe test mode

https://docs.stripe.com/testing

In production you need to use only live/real scenario from en customers

otherwise, your risk score will be increased and your Account could be blocked

[fathom summit]

okay sorry, i did not know - i am really not trying to do anything fraduelent but we really need to get this working

is my risk score high right now? can you check or perhaps reset it if possible?

This is another problem that we really dont need right now

[faint spoke]

is my risk score high right now? can you check or perhaps reset it if possible?
For now, it's ok, but you need to avoid doing live transaction

You need to use test mode

try testing your flow in test mode and with normal amounts in a way that you can create test payouts

[fathom summit]

but how can i test if payouts actually arrive in bank accounts on test mode?

since its "fake" money it wont show up in the sellers bank account regardless, and we wont know if its actually working or not

[faint spoke]

No you can't test that part, in live mode the funds should be reached out to your bank account (that's Stripe ownership and not yours) You can't test Stripe's owning components. If you have issue in live mode then you reach out to us/support and we'll analyse/solve case by case

in test mode you need to just test your owning parts.

[fathom summit]

okay, thank you

i will try to do what testing i can in test mode and reach out if there is any issues in live mode

Is this an issue you have heard about before? or is this completely unheard of what we are facing?

What i am indirectly asking for here, from your experience - is this solveable?

[faint spoke]

Is this an issue you have heard about before? or is this completely unheard of what we are facing?
What you are facing isn't an issue, you need to have min funds in your balance in order to make a payout

[fathom summit]

hmmm okay - from the test account this is what i am seeing

[faint spoke]

That looks good yeah

[fathom summit]

so the flow is working?? or?

sorry but i am not a developer all of this seems a bit confusing tbh, i just really want this to work as i have invested so much time in it

sorry if i am asking a lot of questions

[fathom summit]

yeah but these payouts i can see are for the admin account, not for the seller ([e-mail])

the issue is that we cannot pay out sellers

[faint spoke]

This channel is for technical integration questions only... I'm not sure we can assist you any further... this channel is for developers