#june_error
proper lanternBOT
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rancid path
feral canyon
ไฝ ่ฝ่ฏด่ฑ่ฏญๅ
rancid path
Unable to log in to the website, prompts that CAPTCHA is missing, and the login page does not pop up the verification pattern
feral canyon
Stripe Dashboard?
rancid path
I have tried changing browsers and other computer devices, including mobile phones, according to the solution here https://support.stripe.com/questions/troubleshooting-login-captcha-issues?locale=zh-CN, but still can't log in. The same error message is displayed.
feral canyon
Can you open the browser console and see if there are errors?
rancid path
How to operate? I have tried to change the browser, and even the APP login on the mobile phone also prompts this error
feral canyon
Is this a new issue? Were you able to do this before but can't now?
rancid path
Yes, the last time I logged in was probably three months ago. I successfully logged in when I first applied for a Stripe account, but I haven't logged in since. This error message appeared when I logged in for the first time today.
feral canyon
What browser?
rancid path
feral canyon
Chrome?
rancid path
yes
feral canyon
If you hit F12 does that open a new panel in the browser that shows details? F12 will close it again.
rancid path
like this?
I just logged in with Edge, but I still can't log in to the APP on my phone
feral canyon
Yes. If you click on the 'Console' tab, and then go to the Stripe Dashboard, can you show me what the 'Console' tab looks like after the error pops up?
rancid path
feral canyon
Close. ๐ Can you click on the 'Console' tab just to the right of the underlined word "Element"?
rancid path
feral canyon
Awesome! Or rather ... lots of errors. ๐ฑ
Can you scroll up and do same? There are errors above I'd like to see as well.
rancid path
feral canyon
Amazing, thank you. ๐ There are errors there that have the number 429, and those are being 'rate limited' which means that server is too busy - but that server is the captcha server, not Stripe's server.
Your best bet here is to wait and try again in a bit, and if that doesn't work, I would contact Support and share with them this thread link so they can see what you've shown me, and we can get it to the right folks.
rancid path
That may be a problem with my internet speed. I need to connect to VPN to access your website.
feral canyon
I don't think you're currently on the VPN.
You're hitting servers in China for the captcha.
rancid path
I just tried to connect to a VPN and it works fine. I can log in using Google Chrome. At first I was afraid that VPN login would affect my account, so I didn't connect. It seems that the VPN is not turned on. The Chinese network is not friendly to access your website.
feral canyon
Ya, it's challenging. So you're up and running now?
rancid path
Yes, I found the reason and can log in normally. Thank you for your help
proper lanternBOT