#alex-from-fuxam_unexpected
1 messages ¡ Page 1 of 1 (latest)
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Hi, you can attempt to charge the invoice with the new payment method. You can learn more about how it works here: https://docs.stripe.com/invoicing/overview#invoice-statuses where the status of the invoice can transition to 'paid' after it's paid
but the invoice wasn't paid and the customer has added a new payment method. Can I send the customer id?
And i can't figure out why it isn't getting paid: cus_PNuSKGdkHbMc4L
THe initial payment has worked, but the last payment hasn't and since then the customer tried to add another payment method and it didnt work
That is expected as the payment method was added after the invoice was created. You would need to request to pay the invoice: https://docs.stripe.com/api/invoices/pay
Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.
We actually did what it suggests in that documentation, so that after the customer completed the checkout session we did stripe.invoices.pay, but it once again showed that the payment failed
This can be seen by the timestamps in the screenshots
That is beacuse the amount you're trying to pay is too large to for SEPA debit: https://dashboard.stripe.com/logs/req_8VkswabeHfuFZE
Our support team will be able to assist you better than I can: https://support.stripe.com/contact on next steps here
How could I have found this log myself? I tried looking in the logs for that customer and there were no failed requests