#fakossa_api

1 messages ¡ Page 1 of 1 (latest)

mental hearthBOT
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light axle
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Otherwise if you don't it'll trigger a manual account verification an the account will be stuck

hollow needle
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no I just turn the toglle live to test on my dashboard

light axle
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Then you need to onboard the account following the guide here, with test data from that page

hollow needle
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That is what I did. I think that is also why almost everything is working great... I just get a link for a form that lead me to a dashboard. Not a form. Not something where my connected account can upload his id. That's all

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otherwise, everything is working. I don't understand why you have sent me the doc to onboard an account...

light axle
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I don't understand the issue then

hollow needle
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Issue :

  • Stripe give me a link that is supposed to led my connected account to a form where he could add his id
  • This link is leading the connected account to his dashboard, not a form, where there is no mention of "uploading an id"
  • So my connected account cannot upload his id
light axle
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You should speak to support then, we can't help with Dashboard stuff: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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But generally speaing if a connect account has additional verification requirements then you, the platform, can facilitate collection of that via hosted onboarding to collect outstanding info. I sent you the links for how that works and it