#mayuri_error
high geodeBOT
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cursive mortar
if your platform is in AE, then you can't create connected account in the US, as mentioned in the error message.
you could try asking Stripe support if there's a way to enable this feature: https://support.stripe.com/contact
stark summit
Okay
@cursive mortar my main account is with uae, then also i can't able to create connected account in uae?
@cursive mortar ??
it's crucial can you please help me to figure out
cursive mortar
please be patient
my main account is with uae, then also i can't able to create connected account in uae?
did you try this and you got an error?
stark summit
yes
cursive mortar
can you share the failed request ID? https://dashboard.stripe.com/test/logs
cursive mortar
you can create a conected account, but not with this configuration
this is explained in the link included in the error: https://support.stripe.com/questions/connect-availability-in-the-uae
cursive mortar
have you read the link I shared above that explains everything?
cursive mortar
sorry, but i can't get that
which part you don't get exactly?
cursive mortar
for example we say this is supported: Stripe will be liable if a connected account can't pay back their losses
but in your request you did this: losses: { payments: "application" }, so it's not supported. it should be losses: { payments: "stripe" } instead
high geodeBOT
stark summit
Okay, Thank you. let me try with this request
fleet mica
👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!
fleet mica
sure thing
stark summit
Hii @fleet mica Invalid controller[fees][payer]: must be one of application or account getting this error
after apply above requets
const stripeAcc = await stripe.accounts.create({
country: 'AE',
email: process.env.SHOP_HANGOUTI_EMAIL,
controller: {
fees: {
payer: 'stripe',
},
losses: {
payments: 'stripe',
},
stripe_dashboard: {
type: 'full',
},
},
});
This is the my request
"message": "fees[payer]=application is not supported when creating an account with the full dashboard."
after change fees[payer]='stripe' to fees[payer]='application'
@fleet mica can you please try to reply
fleet mica
yes please be patient, I will be shortly with you
stark summit
Okay
fleet mica
yes when you create an account with full dashboard this is equivalent to the Standard account today
which we recommend using with DIrect Charges
so the fees needs to be paid by the connected account
so you need to pass fees[payer]=account
stark summit
you mean i have to made change
const stripeAcc = await stripe.accounts.create({
country: 'AE',
email: process.env.SHOP_HANGOUTI_EMAIL,
controller: {
fees: {
payer: 'account',
},
losses: {
payments: 'stripe',
},
stripe_dashboard: {
type: 'standard',
},
},
});
correct?
fleet mica
no you need to keep type: 'full'
stark summit
Okay
fleet mica
Standard is the old name we use
stark summit
Okay
stark summit
Okay
Thanks, it's working
Can you please help me how to setup connected account in stripe live mode?
currently it's showing this
fleet mica
this means that your connected account needs to fill their details
for more information about this you can contact https://support.stripe.com/?contact=true
high geodeBOT
stark summit
i want share this link to my business partner, but it;s redirect to login page.
Actually, i can't understand here
but in test mode it's working fine
sacred furnace
They need to login to their Stripe Dashboard
sacred furnace
But in all cases, sorry, this channel is for technical integration questions only
my team don't know much about dashboard issues.
I strongly encourage you to reach out to Stripe Support.
stark summit
Okay
stark summit
hi @sacred furnace
i have share above concern with stripe support
This is the reply from her
Actully the stripe account is my client's account
so i can't get any information regards same
could you please try to help me?
sacred furnace
You need to let the Account owner to reach out to the Support team.
high geodeBOT