#mordiantiable_api

1 messages ¡ Page 1 of 1 (latest)

steady haloBOT
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limpid isle
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I need my top-ups to be done on the card balance. It is being deposited to bank_account.
How do you find out the this specific top up is deposited to the bank_account?

solemn eagle
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Our bank_account balance was empty before the top up and when the top op was available, it appeared on that balance. (We mainly use card one)

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As we cannot transfer from bank_account to card, we do payouts and top ups to rebalance our balance and keep our card balance healthy.

limpid isle
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Thanks for sharing the information. I'm checking internally

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From our side, it showed that the balance was deposited to the card balance

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By default, the top up will go to the card balance

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Are you facing any issue with your integration?

solemn eagle
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Out of the balance going to the wrong balance, nope.

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I did a tracker to watch our balance. This was our balance, before I cleaned bank_account balance and the top up

image.png
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And this is when the top up landed

image.png
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When we initiate top ups from the dashboard they went to the card balance. But from the API they are going to bank account.

limpid isle
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What was the timestamp of the first and second screenshots in UTC?

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The top up was only successful on 2025-02-11 12:00 UTC

solemn eagle
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Let me get that level of detail...

limpid isle
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I also notice that the differences in the amount on ACH in these two screenshots were $3054.88 - $498.65 = $2556.23, but the top up amount was $4888.02

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That didn't look correct either

solemn eagle
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You are totally right!

That didn't look correct either

Yes, my assumption was like that because we should not have too much movement on bank account.

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But... looking at the balance movements, you are right, the card balance got the funds.

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I can see the top up on the card one between 2025-02-11 12:15:04.308244
and 2025-02-11 12:00:05.598583

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(we check our balance every 15 minutes)

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(we also do payouts before/after cutoffs)

limpid isle
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Great to hear that the issue is solved!

solemn eagle
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@limpid isle Thank you for helping me solving this!