#l0rdandbooz_api
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vague ice
Hi there. Happy to have a look. Are you trying to add a bank account to your Stripe account or is this a customer trying to add their bank account as a payment method?
plain panther
We are a treasury product so trying to add a bank account to the stripe account for funding of it
all of this has been working in the past but every bank account of mine I try I am having an issue with and we're getting some user reports as well
though the two can be separate issues haha it is kind of hard to pinpoint it
vague ice
Got it, thanks for the detail. We don't know too much about the Treasury product here, so the best next step would be to open a support ticket. You can do that at https://support.stripe.com/contact
plain panther
well it is independent of that I am more so wondering on the financial connections side of things
vague ice
What is the account id of the account on which you are trying and failing to add a bank account?
plain panther
one sec
here's one of them acct_1MZR8WPsp1htdbSG
On my end I enter the 2FA code and it loads for a second then returns me to the 2FA screen without any error message or anything
vague ice
And you mention you've experienced this with multiple bank accounts? How many? Over what time frame?
plain panther
It's just been today so far. I've tried to sign into 2 different ones myself and I have a user reporting issues too (though it might be unrelated it's kinda hard to tell)
the thing that's getting me is I was able to sign into at least one of these accounts last night via financial connections so I am wondering if there may be something up on your guys end (i've changed nothing on our prod environment so I know it's not a bug on my end rn)
I'm also able to sign into the bank itself just fine
vague ice
Gotcha - thanks for the information. Still looking on our end but my ability to debug this is limited
vague ice
Yeah, I think the next step here is to open a support ticket. We'll ultimately need to ask our product team to have a look at what's going wrong.
I'm sorry I can't offer more help here
plain panther
Do you have a department specific email I could reach them at? I have one for treasury and issuing but not for financial connections. It is such a pain to get sifted to the right team for the integration's we have
vague ice
We don't, unfortunately. If you mention that you reached out to developer discord about financial connections and provide the link to this thread, that should help expedite getting you into the right hands.