#buderscotch_api

1 messages · Page 1 of 1 (latest)

sharp zenithBOT
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wind obsidian
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Hi. I wish I could help, but this chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

ripe geyser
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Hi there! For some reason I have a number of huge declined payments from multiple customers. I noticed a large portion of error codes are either:

  1. generic_decline; or
  2. fraudulent

i was wondering if risk_score would have a huge issue with this

wind obsidian
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We can't help with decline questions, but my colleague at support team will be able to help you.

ripe geyser
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Got it! Thanks Jack, will check with customer support

ripe geyser
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Okay, I have one question though @wind obsidian, does sending information like shipment and billing info through the API affect the risk score heavily?

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Or is that something only the support team knows?

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Might ask them this same question if ever

wind obsidian
ripe geyser
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ah yeah, i checked that part, but i just wanted to know of those shipment and billing info heavily impact risk score; say, current implementation gives customer a risk score of 80. would adding billing info and shipment info significantly decrease that score?

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or is it really just the customers' payment methods at fault here, and not the implementation

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Currently, our implementation just sends out amount, currency, description, and confirm

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and posts it to payment_intents

wind obsidian
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Based on the doc, I don't see shipping and billing info has direct impact on risk score.

ripe geyser
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Yeah, but the documentation mentioned you guys use a machine learning system to evaluate...things. It's sort of abstracted actually. But you use AI to evaluate risk scores

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Just wanted to know if those values actually contribute to that fact or not really, and it's just a customer-related issue and not a code-related one 🤔