#falit94_unexpected
manic elbowBOT
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valid kiln
Hi, what does your subscription setting look like in the Dashboard?
manic elbowBOT
uncut parrot
Hi hi! Jumping in for my colleague. Can you share an Invoice or Subscription ID from your Stripe Account showing this issue?
uncut parrot
https://dashboard.stripe.com/settings/billing/automatic - go to Manage failed payments > Subscription status and choose a different option - right now it's set to cancel on failed payment.
terse mortar
thanks.. it there a way to reinstate the the canceled subscription?
uncut parrot
terse mortar
ok thanskl, and if i want to force customer to pay when there is change of seats.. it seems setting proration behaviour to invoce is not deducitng payments automatically
it creates invoice, but payment is not automatically deducated
uncut parrot
You can have it immediately charge: https://docs.stripe.com/billing/subscriptions/upgrade-downgrade#immediate-payment
terse mortar
i have set always_invoice but it somehow doesnt charge automatically. it creates invoice ,but payment doesnt succeed
like in the subscription id i shared with you
terse mortar
no worries.. as i mentioned above , i tired the above way, but but payment doesnt succeed
like in the subscription id i shared with you
manic elbowBOT
uncut parrot
When you say "the payment doesn't succeed" what do you mean? Can you give me a Charge or Payment Intent or Invoice ID for one that "didn't succeed?"
uncut parrot
The underlying Payment Intent pi_3QhvIxSHDiDV9rG81AHMDq3k for that emitted a payment_intent.requires_action event, meaning that user needed to be brought back on-session to do a 3D Secure step.
This is probably useful for you here: https://docs.stripe.com/billing/migration/strong-customer-authentication#scenario-3
And with that, I shall away, but my colleague has got you. Cheers!
terse mortar
ok, so this particualr payment requires a 3D secure?
dusk girder