#sumeet_api
devout kernelBOT
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wispy remnantBOT
analog mauve
Hi there 👋 taking a look
jolly robin
Ok
analog mauve
Hm, making sure I'm seeing this correctly. It looks like prorations were only calculated for two of the Subscription items, and they're both ones where you added a Price as a new Subscription Item during the update request. Does that all sound right? I'm just building my context on your scenario and making sure I'm reading everything correctly.
jolly robin
Let me check
Yes, proration items are created for new licensed prices
Are you there?
analog mauve
Yes I am, we're still looking into this.
I am not spotting why this happened, and have asked my teammates to take a look
jolly robin
Ok
analog mauve
Based on what we're seeing, we do believe this is a bug and are reporting it to the appropriate team for further investigation.
jolly robin
Ok
How can I get a status update on it ?
analog mauve
I'll have our bot DM you a link to create a Support case.
devout kernelBOT
Hello @jolly robin, we have sent you a direct message, please check it at https://discord.com/channels/@me/1336714568210317404
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
analog mauve
Any time!
devout kernelBOT
jolly robin
Hi
I am not able to creat case for this