#relent_api
proven cryptBOT
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chrome wind
hello! want to acknowledge your question and give you a heads up that there are several open threads so i might be a bit 🙂
marble merlin
no problem, thanks!
chrome wind
hi! catching up now
according to the docs it should still return an email
let me run a quick test on my side. sadly i can't see the response body for GET requests so i can't just look at yours
ok yes it's still returning it for me, but that's on the most recent version of the API. what other versions have you tried?
i checked the changelog to see if there were any changes around this but i didn't see anything
https://docs.stripe.com/upgrades
docs for the call in question:
https://docs.stripe.com/api/accounts/retrieve
marble merlin
I tried with 2025-01-27.acacia
This is with a test mode key and the target account isn't fully verified
But it is happening with a live key and live accounts for our users
The same thing is happening with the API Explorer
"id": "acct_xxxxxxxxxxxxx",
"object": "account",
"capabilities": {… 14 items},
"charges_enabled": false,
"country": "GB",
"default_currency": "usd",
"details_submitted": false,
"payouts_enabled": false,
"settings": {… 9 items},
"type": "standard"
}```can you share the request ID for the one you ran on 2025-01-27.acacia ?
marble merlin
req_v0rF2dRLHQ9tKj
chrome wind
silly question but are you sure the accounts have emails associated with them? i'm looking at the acccount in question and i'm not seeing it in the same place where i'm seeing it in my own test account
can you try creating a new account in test mode and then retrieve that account, and share both respective request IDs?
marble merlin
The account has an email address associated at https://dashboard.stripe.com/settings/user is there another location?
I created a new account, connected it to our app, and ran the request again on 2025-01-27.acacia via curl, but there's still no email property: req_zM7yvwTT4COdpN
chrome wind
do you have the request ID for the creation request too?
marble merlin
I created an account from the Dashboard, I don't have the request ID for that one sorry
chrome wind
ok, let me see if i can find it
i'm not seeing it in the logs on my end. can you check the workbench and see if it's there?
https://dashboard.stripe.com/workbench/logs
my guess is that your request in the dashboard is creating a person object
proven cryptBOT
marble merlin
There isn't a log entry for the creation in workbench in the account I was logged into when I created the account or in the new account.
I don't know if this is relevant but we don't create Stripe accounts from our app. Users would connect to an existing account or create one during the connect process.
fossil pawn
Hello
What sort of connected accounts are you creating?
Ah wait
you're using OAuth
So you're connecting Existing Standard accounts to your platform.
I'm 99% sure we don't return email for standard accounts as it is considered PII
marble merlin
Yes, we're using OAuth. Our app was built to use this email field (though it's a pretty old app). According to customers this worked up until ~25th Jan 2025, did something change around then? Is there no chance to include this in the response again?
fossil pawn
Hmm let me check
Can you confirm your account ID? I'm seeing a different API version than what you've mentioned in the original message
marble merlin
The account ID of our app, or the connected account?
fossil pawn
Your platform account
marble merlin
acct_103kBC2gWnyOSLc1
fossil pawn
Gotcha. This request you shared - https://dashboard.stripe.com/test/logs/req_cTkXyC7IrJmONk was from a different account than acct_103kBC2gWnyOSLc1
marble merlin
Yeah, I should have mentioned that. I was testing on two different accounts to see if there was a difference.
fossil pawn
No worries, looking.. Will circle back once I have something
fossil pawn
Does this occur with all other connected accounts? OR this specific account?
proven cryptBOT
marble merlin
I'm testing another account. If I use a test mode key, the email is missing from the response, but with a live mode key the email is part of the response.
I don't yet understand what circumstances cause the email to be empty in live mode for some accounts, I'll need to do more debugging. Could it be accounts that haven't completed their business profile?
primal surge