#nstripe0_india-sub-mandates

1 messages · Page 1 of 1 (latest)

dusty sapphireBOT
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silent junco
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Hi 👋

That error message doesn't make a lot of sense to me but let me dig a little deeper into this.

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Hmmm.... Okay I don't get why this is failing. The saved payment method you are attempting to charge is a credit card and this error message is talking about ACSS debits

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Just so I'm clear, you are passing off_session: "False" because the Customer is interacting with your integration at the time you are attempting payment?

silent junco
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It looks to me like this is related to regulations around processing recurring payments for cards issued in India. I recommend reviewing this doc: https://docs.stripe.com/india-recurring-payments#integration but I would like to first call out perhaps the most useful troubleshooting step

You can get around this by changing the collection_method to "send_invoice" which will email the customer a link to a hosted page where they can provide payment method information.

carmine moss
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That's correct, the customer is intereacting with our product to specify updated payment information to pay for the unpaid invoice, so we specified off_session=false

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Thanks for that tip, we haven't utilized the send_invoice option for our integration before, but we may consider it in the future.

This is the same payment link as I see in the Stripe Dashboard for "Payment page" for the invoice, is that right?

silent junco
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Essentially, yes. The send_invoice collection method will send an email that includes the PDF of the Invoice (which itself has that link) and it will include a button the customer can click to be taken to the Hosted Invoice Page where they can provide payment details