#david2_pending-refund-insufficient-balance
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craggy nexus
Hi 👋
Stripe doesn't automatically retry refunds after the first attempt fails. Either the platform or connected account will need to make another attempt once there is sufficient funds in their available balance.
languid sonnet
10-4. Is there an API to "redo this refund that is in status=pending state"?
craggy nexus
Unfortunately not. Can you share the refund ID so I can double check something?
languid sonnet
re_3Qf9SSENCQx4gDGo1Z1LxNRV
craggy nexus
Thanks, taking a look now
Okay I think, in this state, the refund may process if the Connected Account's balance is updated soon. Refunds are, by their nature, async requests and so it isn't easy to just map a status to an outcome.
However, I would keep an eye on this refund status and any updates. If it doesn't change once the accounts' balance is sufficient to cover it, you should attempt to cancel and re-issue.
languid sonnet
Hm, that is understandable though a bit unsatisfying. It would be great if there was a contractual guarantee on like "we will poll your balance automatically every 8 hours for a total of 45 days, when your account has pending refunds", or something to that effect.
craggy nexus
Yeah, I can understand that frustration. Unfortunately, the best I can offer is to listen to the refund.updated webhook events to stay informed of what is happening with your refunds.
languid sonnet
cool cool, thank you for your time
craggy nexus
Happy to shed what 💡 I can 🙂