manyalawy_ach-ct-pms

[hushed wedge]

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[static plank]

Hi there 👋 I'm not sure and will need to look more. It doesn't look like that Source was set as the default source at either the Csutomer or Subscription level.

[lilac birch]

We disbaled ACH Credit transfers on the invoice level from the settings. How did the user get to pay for this invoice using ACH Credit Transfer even though we disabled it from the settings?

[static plank]

I'm not sure yet

Alright, so this happened because while ACH Credit Transfers were turned off, the previous Source wasn't detached from the Customer so it remains usable. If the Customer pushed funds to that Source, we'd still accept them and then automatically reconcile them against open Invoices.

If you want to prevent this behavior in the future, you should detach the ach_credit_transfer Source from the Customer to invalidate the VBAN details. And ensure you notify your customer of this so they don't continue to try to send funds to that account.
https://docs.stripe.com/api/sources/detach

[lilac birch]

Is it safe to detach a payment method from a customer? Should we take anything into consideration when detaching a payment method?

Also which account should we warn the customer not to send funds to? How do we know the details of the account?

[lilac birch]

One last question. ACH credit transfers usually take a lot of time to process. What happens if we detach an ach credit transfers from the user while having a transaction using ACH credit transfer in progress?

[static plank]

If you're disabling ACH Credit Transfer, then probably the only one that they were sending funds to.

The Source object has an ach_credit_transfer hash that can be used to retrieve more details about the virtual bank account that had been created.

[static plank]

I'm not sure exactly, I'd recommend asking our support team about this, as I believe they're more familiar with the operational flows around these type of payments.
https://support.stripe.com/?contact=true

[lilac birch]

Do all customers send funds to the same account?

[static plank]

No

[chrome raft]

Hi 👋

I'm stepping in as my colleague needs to go. ACH CT generates a separate VBAN for each customer

[lilac birch]

Okay thank you

[lilac birch]

I still have concerns regarding this point. Do you happen to have an answer?

[chrome raft]

My colleague recommended you reach out to our support team for details on this as it's operations not API integration (which is what we are expert in).