#rduarte_best-practices
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midnight crystal
- are there any docs regarding payments retries for non subscriptions?
No there is no such a feature. Smart retries are applied only for billing.- how often can we retry, how are limits declared?
It's not recommended to retry every single failure, but you can rely on Stripe Should retry header response:
https://docs.stripe.com/error-low-level#should-retry
latent wave
we were thinking to split https://docs.stripe.com/declines/codes into permanent/recoverable
And attempt once a day for recoverable errors (or until payment method changes).
for some users we will retry for a maximum of once per day for 8days for other for 10 days.
Can we do this ignoring specific payment methods? or should this be used for specific payment methods?
also in the smart retries docs there are less permanent error codes than in the error codes doc above, why is this?
zinc flare
Hi, I'm taking over as my teammate needs to step away. Let me catch up
We are unable to assist wth decline issues and we would not know the direc implications of retrying declines once a day. You can review more about it here: https://docs.stripe.com/declines
Please note that as my teammate suggested, smart retries are for Billing use cases only: https://docs.stripe.com/billing/revenue-recovery/smart-retries. You can set how many times you'd want the payment to rety but you can't specify when.
With decline questions, our support team will be able to assist you better than I can: https://support.stripe.com/contact
latent wave
ok thank u. regarding ur colleague suggestion
wouldnt should retry apply to stripe errors, as opposed to gateway errors?
yes we understand that smart retries involve subscriptions, however several business cases from our side wouldnt be covered by stripe so we are having to do our own. Hence all these questions.
He basically thought to start by going backwards from what some of what smart retries does hence bringing it up.
zinc flare
Technically speaking, sure you can retry the payment. Some of the errors recommend that. However, I can't confirm what the implications are there so you would want to talk to our support team on that.
latent wave
ok thank you