#degi_unexpected
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compact trail
https://dashboard.stripe.com/test/radar/rule-details?ruleId=ssr_1QoNKKGdzAdWKmV3AWO9FOG3&startDate=2025-02-03&endDate=2025-02-03
this is the radar rule that we are trying to test.
rare pond
Hi
Can you share a working requestId sample ?
compact trail
let me check
rare pond
Yes please, trying to help here while my team don't know much about Radar here unfortunately.
compact trail
"req_PYlVP1i12CA5fS"
https://dashboard.stripe.com/test/customers/cus_Rgf3icZUtbErhE this is successful test customer.
rare pond
Between, these two requests are made from two different acocunts
compact trail
yes different accounts.
we are moving from "test mode" account to Stripe sandbox.
so it was working fine on "acct_1KTrA0GXtcqHgDW8" this account's test mode.
rare pond
Can you share the rule you had on this account ?
compact trail
rare pond
Thank you for providing these details. I think you need to reach out to Stripe Support as they know better Radar. Here we have very limited knowledge on that topic
compact trail
but it is on sandbox / test mode. No production error.
can you reroute to someone else maybe?
rare pond
Actually, my team have very limited knowledge on Radar regardless if it's a test/live mode issue.
compact trail
okay. Thank you very much.