#pavle_api

1 messages · Page 1 of 1 (latest)

undone pineBOT
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quasi stratus
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👋 happy to help

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is this in live mode or in test mode?

lean copper
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This is in live mode

quasi stratus
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would you mind sharing a subscription or an invoice ID that I could take a look at?

lean copper
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We are afraid this is for all of the customers that have the automatic collection enabled via SEPA
Here is the specifc one we noticed after a customer complaint:

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in_1QnZ3xB8Sk5ZJAZiLg18BvhI

undone pineBOT
twilit topaz
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Hey! Taking over for my colleague. Let me catch up.

lean copper
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Hi @twilit topaz no worries take your time 🙂

twilit topaz
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For automatic payment, invoices aren't sent automatically

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They'll receive both the receipt and the invoice in this case.

lean copper
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Hi @twilit topaz thank you for this, but is this the correct link since this are our notificatios for our account and not the customers?

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And where does this specify in the documentations?

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I see here that this is an option but there is no mention of automatic or manual payments?

twilit topaz
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Refer to the section Manage invoices sent to customers

lean copper
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Perfect thank you very much!