rikz_webhooks | Stripe Developers | Page 1

ocean vaultBOT Jan 31, 2025, 2:01 PM

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ruby hollow Jan 31, 2025, 2:03 PM

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Hi, let me help you with this.

dull vault Jan 31, 2025, 2:03 PM

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Hi
Thank you

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let me know if you need mor info

ruby hollow Jan 31, 2025, 2:04 PM

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So you're saying it doesn't appear on the Customer cash balance?

ocean vaultBOT Jan 31, 2025, 2:05 PM

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dull vault Jan 31, 2025, 2:05 PM

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Yes it doesn't

So far it appeared successfully.
And did not recived old event.

But form today onwards I am reciveing old source transaction recived event and no money in the cash balance transaction.

ruby hollow Jan 31, 2025, 2:08 PM

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Yes, it's possible that some customer sent money to the old account. Perhaps you could refund it and ask them to send it to the new account?

dull vault Jan 31, 2025, 2:10 PM

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Nope

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How can I refund now
Teh source already deattached from customer

eternal cosmos Jan 31, 2025, 2:10 PM

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👋 taking over for my colleague. Let me catch up.

dull vault Jan 31, 2025, 2:10 PM

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Sure

eternal cosmos Jan 31, 2025, 2:13 PM

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@dull vault did you try checking with https://support.stripe.com/?contact=true before coming to discord?

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

dull vault Jan 31, 2025, 2:14 PM

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Yes
They have created a email thread regarding this.

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But no response so far.
So thought to ask here if someone knows about this

eternal cosmos Jan 31, 2025, 2:16 PM

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this is being investigated and someone will come back to you shortly

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thank you for your patience

dull vault Jan 31, 2025, 2:18 PM

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Alrighty
Thank you so much

The reason I am looking for a answer as soon as possible because,

If we dont charge correctly we will automatically send out letters for customers saying outstanding amount. (Dunning)
So I dont want to make unnecessary issues.

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Thanks for checking on this

eternal cosmos Jan 31, 2025, 2:27 PM

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I'm sorry for the confusion, I meant through the ticket you've opened

dull vault Jan 31, 2025, 2:27 PM

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Yes I understood
I will wait for response from them

#rikz_webhooks