#dick-flair_best-practices
livid pollenBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1334191901510991984
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
rugged zealot
Hi there, let me type up my question
I'm a developer, so I'm not super knowledgeable on the best practice on this process. But my question is related to how I can collect the customer's payment method. I've integrated stripe into a web portal, using the API and such to be used for checking out, viewing the billing dashboard, etc. This feature is hidden to begin with from the web portal as we're doing a slow roll out to already paying customers and migrating them to stripe one by one and slowly over a period of time to make sure everything is good.
royal dragonBOT
rugged zealot
With it being a hidden feature for now, instead of the customer who may want to sign up today go through the checkout process on the website where this creates them a stripe customer and stripe subscription. We're having to do it manually, i.e. create them a customer and then a stripe subscription and tying the customerId and subscriptionId to their organisation in our database (the subscription are organisation based).
So let's say for example, I have a customer who wants to sign up today. I create them a stripe customer manually, but then I can create them a subscription starting today because they have no payment method on file. So how would I go about the best way to get them to enter their payment method so that I can tie a subscription to their customer? There doesn't seen to be a way to send like a setup payment method on file link on the dashboard
I know there's a way to do this but only if the customer's subscription starts at a later date, I know I can send them an auto email from stripe for them to do this but no way to do this if it starts today
polar pulsar
Hi 👋 if you're trying to collect payment method details to process a payment, then this guide is a good starting place:
https://docs.stripe.com/payments/accept-a-payment
Okay, so you want to collect Payment Method details before creating a Subscription?
polar pulsar
Oh, that's something we're substantially less familiar with in this forum, as this forum is dedicated to us helping developers who are implementing our APIs.
I believe there is an option to add Payment Methods for a Customer in the Payment Methods section on the customer's page in the dashboard. But this is a flow that our Support team would be more familiar with and I'd suggest asking them if you can't find it:
https://support.stripe.com/?contact=true
rugged zealot
No problem, thanks for pointing me the right direction. Apologies to have wasted your time!