binodkafle_unexpected | Stripe Developers | Page 1

willow gazelleBOT Jan 29, 2025, 9:37 AM

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binodkafle_webhooks, 4 days ago, 8 messages

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subtle fox Jan 29, 2025, 9:38 AM

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Hi, what is your question regarding this exactly?

cunning fern Jan 29, 2025, 9:40 AM

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Using the same payment method, which the user stated does not support 3DS, the transaction succeeded the first time but failed on subsequent attempts.

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Succeeded

pi_3QjeHLD5KYFi3zJG0CDkE7uB

Failed

pi_3QjfbED5KYFi3zJG1zyd7umf
pi_3QjfbvD5KYFi3zJG0RSgdWd1
pi_3Qjfd8D5KYFi3zJG1DTTWOQa
pi_3QjfedD5KYFi3zJG1TaJn8YZ
pi_3QjffCD5KYFi3zJG09DOXgGo

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Am I missing someting?

subtle fox Jan 29, 2025, 9:45 AM

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In one case the issuing bank allowed the transaction and in the subsequent ones they blocked it. Stripe just transmits the results. There's no issues with your Stripe integration. I suggest you to ask the customer to ask their bank about what happened, and use a different card for now.

cunning fern Jan 29, 2025, 9:49 AM

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Thank you for the clarification.

My concern is: why is 3DS authentication being attempted if the card is supposedly not 3D Secure-enabled?

willow gazelleBOT Jan 29, 2025, 9:56 AM

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subtle fox Jan 29, 2025, 9:56 AM

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It seems like it was triggered by Stripe Radar.
Do you have a Radar rule requiring 3DS?

cunning fern Jan 29, 2025, 9:59 AM

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Yes, I have a Radar rule requiring 3DS authentication, but it is applied based on the following conditions, in order.

Request 3DS if 3D Secure is required for card
Request 3DS if 3D Secure is recommended for card
Request 3DS if 3D Secure is supported for card

worthy turtle Jan 29, 2025, 10:00 AM

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hi! I'm taking over this thread.

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for questions about livemode payments, I recommend asking Stripe support directly, since they'll know more about this subject: https://support.stripe.com/contact

cunning fern Jan 29, 2025, 10:05 AM

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Sure. Thank you.

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I have contacted them, and they mentioned that they will respond via email within 24 hours. However, since this is quite urgent, it would be very helpful if you could check whether there are any issues on the development side in the meantime.

worthy turtle Jan 29, 2025, 10:26 AM

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I don't see antyhing wrong about your integration:

you create the PaymentIntent
you confirm the PaymentIntent
if it's in requires_action status, then go though the 3DS flow

#binodkafle_unexpected