#liz_api
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proud stirrup
we sometimes see logs in the stripe dashboard. Other times we do not
Do you mean that sometimes you see a Charge object in the Dashboard but not always?
hybrid talon
That is a case where we see the logs
In our system we logged 402 failures for this customer: https://dashboard.stripe.com/customers/cus_LnNvH5QCIiMWpD
but I don't see any logs for them
proud stirrup
Did your system log recent failures (within the last 30 days) for cus_LnNvH5QCIiMWpD?
hybrid talon
yes let me get those
On this date: "2025-01-24 02:05:19.149105" the customer's payment was declined
They also had declined payments on 2024-12-23 04:27:46.493814, 2024-12-23 07:05:35.450413, 2024-12-23 07:06:18.008395, 2025-01-23 05:59:53.546417
proud stirrup
Hm, you might be looking at the wrong customer
hybrid talon
oh! I have a request id for the most recent one too: req_K90CQgztPnWlmp
proud stirrup
Yep, that's the request I'm looking at too
hybrid talon
oh
proud stirrup
There's a different customer in the request: https://dashboard.stripe.com/customers/cus_MeVks0L8ntskkT
and logs for this customer do include the 402 on 2025-01-24 02:05:19
hybrid talon
ah ok you're right. That solves that. Is there any more information we can get around the reason the 402 is happening? Or that's just something that you get from the bank and then propogate back to us?
It sounds like you just send it right back. It's happening for one specific bank a lot https://www.anz.com.au/
proud stirrup
Attaching a PaymentMethod to a customer triggers an authorization charge with the bank. In this case, the issuing bank is the one returning that decline
We usually advise merchants to ask customers to contact their issuinb bank for any do_not_honor codes
hybrid talon
Makes sense. Ok thanks