#mrdadone_payments-3ds-authentication
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soft vale
Do you have an example payment intent ID for this behavior?
We explain what the requires_action state means in our Payment Intent lifecycle doc here: https://docs.stripe.com/payments/paymentintents/lifecycle
But I can offer more specific advice if you have an example.
haughty mica
Payment intent: pi_3Qlu2cH0mjdc2kr01sMcG3DJ
soft vale
Okay yeah the bank that issued the card required 3DS authentication and, when the customer went through that process, the bank declined the charge
You can see the error message the bank returned in this request: https://dashboard.stripe.com/logs/req_63oGjj5fJ484Ht
soft vale
Okay, this one the bank just requires 3DS authentication but it doesn't look like the customer completed it
soft vale
Why?
haughty mica
As these payments go on "not acquired", is that normal?
soft vale
I don't know what you mean by "not acquired" (we focus on coding integrations with APIs and that isn't a status of the Payment Intent object). But these payments are not successfully confirmed
soft vale
Yeah we don't really spend time in the Dashboard on this server. We focus on the values in the APIs
haughty mica
ah ok got it
soft vale
But, since the confirmation failed, these payments should not be authorized
haughty mica
ohh i see, so it's the customer that needs to verify the payment, got it.
soft vale
The bank that issued the card is asking the customer to confirm the payment. Sometimes the customer doesn't complete this action
haughty mica
i mean from what i understood from them, is that the money get's taken from the bank, but the payment remains pending (on whmcs, but that uses stripe gateway)
soft vale
Nope
haughty mica
soft vale
Ultimately that is up to the bank and how they represent this information
haughty mica
Ok just making sure, it's a user side error?
I was concerned as it was happening too often then usual 
soft vale
Requesting 3DS is entirely up to the bank and, at that point, the interaction is between the bank and the customer.