#swe_file-download-read-error
crystal tigerBOT
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- swe_api, 6 days ago, 14 messages
hardy cobaltBOT
wild thunder
Hi there 👋 was this working previously?
balmy bone
Yes, I hope it was
I don't remember it. But, from the doc, this should work.
Could you help me here on how to read the contents of Stripe file via API?
crystal tigerBOT
summer arch
Hi 👋
I'm stepping in as my colleague has to go soon
balmy bone
Thank you, Snufin.
summer arch
Are you able to retrieve the actual file? The request to /v1/files/:id/content is not one of the paths we list in our Files doc here: https://docs.stripe.com/api/files
balmy bone
curl --location 'https://api.stripe.com/v1/files/<file_token'
--header 'Authorization: Basic '
We used this API to get the file URL, and the file URL returned is not accessible
I used this API - https://docs.stripe.com/api/files/retrieve
Then, followed this doc to read contents of the file - https://docs.stripe.com/file-upload#download-file-contents. But, not able to read contents of the file.
Is this information sufficient?
summer arch
Hmmmm... okay so the file object you retrieve does include a URL. But that URL does not allow you to retrieve the file?
balmy bone
Exactly.
summer arch
Okay I've dug through the internal logs for the request https://dashboard.stripe.com/test/logs/req_lwB3MX2AyAXl4O and I don't see any clear failure anywhere.
Unfortunately I think I'm going to have to ask you to write in so we can review your situation and escalate with the proper teams. I'll be sending you a DM (or a bot will) with the link.
crystal tigerBOT
Hello @balmy bone, we have sent you a direct message, please check it at https://discord.com/channels/@me/1333485734169935892
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
balmy bone
Yes, that's the weird part. Stripe request logs show 2xx, but I get only access denied error
summer arch
It looks like this file has to do with migrating Sources to Payment Methods. Is that what you are trying to collect?
balmy bone
Yes, exactly
We are trying to use this file token to convert source to payment method tokens in our end.
Instead of hitting the APIs every time.
summer arch
I think it's more of a mapping of what Sources have been converted to what Payment Methods but still, I think you should have access. I recommend writing in with the link provided.
balmy bone
I have submitted the request to Stripe support using the link you provided
summer arch
Great! It will get to my team and we can raise this issue internally from there.
balmy bone
Thank you. How do I followup on this ticket?
summer arch
We will respond to you within 24 hours (although more likely within 1-2) and you can reply to that email.
balmy bone
Thank you, Snufkin. Much helpful
summer arch
Sure thing! It's why we're here.