nimheru_moto

[plush vigil]

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[gloomy maple]

Info; it only seems to affect some Mastercard payments, but not all

Sorry you need to fill out a new request in #help , this thread is for the request I've posted

[pallid gorge]

@quartz cove could you please open a seperate thread please ?

👋 @gloomy maple
Checking the request Id req_n1CWOawSJKJAPB I see that the bank issuer is blocking the payment

So the customer needs to reach out to their bank for more information on why the charge was declined.

[gloomy maple]

this is happening to a number of customers though not just an isolated incident, can I confirm that Stripe is correctly marking the payment as moto in its communication with the bank's network (and therefore exempt from SCA)?

I can provide more requests if thats any help

[pallid gorge]

Yes I see that you are sending moto correctly to Stripe.

[gloomy maple]

so it seems that some banks are now declining moto payments when they weren't before?

[pallid gorge]

I don't know honestly, as far as I can see is that the bank issuer has declined the payment.

[gloomy maple]

does the authentication_required status come directly from the bank or is this stripe interpretation of their response?

I can't help you with this, I don't work for Stripe, you'll need to visit the #help channel and click one of the relevant buttons to start your own request.

[pallid gorge]

The decline code from the bank issuer is 65

For Mastercard/Visa it means Exceeds withdrawal count limit and Stripe intercepts it as authentication_required code

@quartz cove Could you please open a separate thread for you using #help ?

[gloomy maple]

Is this a new change? Up until 7pm on Friday we weren't seeing a single authentication_required

might it have presented as a different decline code before or has 65 always been interpreted as authentication_required?

[quartz cove]

done

[pallid gorge]

No this is not a new change AFAIK. However I have no idea what happened on the customer bank issuer side.

[gloomy maple]

Ok thanks for your help, its just strange that I cant seem to find any network_decline_code: 65 from before Friday evening!

[pallid gorge]

Yeah, the customer needs to reach out to their bank issuer and check what is the issue. Sorry that's what I can tell as far as I can see...

[gloomy maple]

Ok thanks, I'll see what I can do there

[gloomy maple]

one last thing sorry, I was hoping to use the API to attempt to filter these problem payments but I cant see a way to filter this decline_code or by network_decline_code, is this possible?

I notice you cant even filter the dashboard by Decline reason => authentication_required which is odd, the rest of the reasons seem to show but not that one

[plush lagoon]

hi! I'm taking over this thread.

[gloomy maple]

Ok thanks

To add to the dashboard issue; there is a "Withdrawal count limit exceeded" option which sounds like it would match what os4m37 was saying but this doesn't match anything

[plush lagoon]

unfortunately we don't know much about the Stripe Dashboard here on Discord. So I would recommend asking Stripe support directly: https://support.stripe.com/contact

[gloomy maple]

Ok thanks any idea on the API query? can we filter by decline_code or network_decline_code?

[plush lagoon]

when listing all PaymentIntent, there's a very limited number of filter in the API: https://docs.stripe.com/api/payment_intents/list

so no. but you could list all PaymentIntent, and then do the filtering on your end.

[gloomy maple]

ok thanks i'll take a look at that

[plush vigil]

nimheru_moto

[azure moon]

Hi there 👋 jumping in as my teammate needs to step away soon. I do see that there was a concern over the weekend that led to moto transactions running into 3DS chellenges being required, but that it has since be mitigated. Please let me know if you're still seeing example of this occurring though.

[gloomy maple]

(sorry I stepped away for lunch) Oh ok thanks, do you have any link to more info on this? We have still been seeing these today, I'll dig out the latest request...

[azure moon]

I'm seeing that it was mitigated around 12:30 PM UTC today

[gloomy maple]

Ah ok the latest I'm seeing was req_ZMBa0CTwShBiW7 at 12:32:04 UTC so hopefully that will be the last of it, does Stripe have any background on what caused this? I'm assuming it was a change on MasterCard's side as it seemed to affect a number of institutions

[azure moon]

I suspect our Support team would have already tried to reach out regarding this, but if not and you need more details they'd be the best team to contact for those. You can open a ticket with them here:
https://support.stripe.com/?contact=true

[gloomy maple]

We haven't heard anything yet, I'll get in touch with them thanks