#vladimir_unexpected
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night cliff
👋 happy to help
calm holly
thanks man
night cliff
would you mind sharing the Checkout Session ID?
night cliff
the Checkout Session ID has the format cs_(live|test)_xxxx
calm holly
cs_live_b1GnQveY70LN5GwHxE3udERrgVlZ4YtKk8FM9RQNcwKonMdIE02Amysdjk#fid1d2BpamRhQ2prcSc%2FJ0twa2xxaicpJ2R1bE5gfCc%2FJ3VuWmlsc2BaMDRLamN9MUBAbGZxY0E9QDFMT11AMFFuNUp1a2BhQTJHbk9nPU18N3EyXHFwX31oc2FfcUZoX2dfRk5BMDZBS058S0lNPD1EfFxhanRwNExAaz1zbEt1a2M1NUM8NV1icXcwJyknY3dqaFZgd3Ngdyc%2FcXdwYCknaWR8anBxUXx1YCc%2FJ2hwaXFsWmxxYGgnKSdga2RnaWBVaWRmYG1qaWFgd3YnP3F3cGB4JSUl
night cliff
yours is cs_live_b1GnQveY70LN5GwHxE3udERrgVlZ4YtKk8FM9RQNcwKonMdIE02Amysdjk
and it was created by this request ID https://dashboard.stripe.com/logs/req_w4r7CTyIGeBwyM
we sometime ask you to find the request ID so it's good to know how to find it https://support.stripe.com/questions/finding-the-id-for-an-api-request
looking into the Checkout Session to see why the promotion code is not working
calm holly
thank you -
night cliff
sorry it's taking me long to troubleshoot your issue
calm holly
so its a big issue then! 😄
night cliff
no necessarily, it's just busy on discord
I haven't had the time to look into it to be honest
calm holly
ok, my team is waiting for you 🙂 we are all on screencast 😄
we just released new payment and need to test it, but this prevents us from complete testing
night cliff
the promocode is case sensitive
and the one you entered in the Checkout Session is all in capital letters
as you can see here https://dashboard.stripe.com/coupons/40PyeH4E it's not
calm holly
but i dont enter capital, that filed autmatically converts it to caps
try by your self, you will see, whatver i place in, it converts it to capital
and what it customr facing code?
i mean on this
what difference between Coupon and Promotion code and which one w ehsould use?
night cliff
Promotion Codes are the customer facing one
you're using them correctly
I think the problem is with our input
calm holly
so what do i give to customers?
night cliff
on the Checkout Session
calm holly
what do i do?
night cliff
sorry I just checked again
the problem is that the coupon is a 100% off
but you must be on API version 2023-08-16 or later to process no-cost orders using the Checkout Sessions API
night cliff
yes it's not about that unfortunately
you either need to upgrade your third-party connector
(if they have an update) where the API version is equal or later than 2023-08-16
or you need to contact the maintainers of that plugin to upgrade their API version
calm holly
its laravel
To prevent breaking changes, Cashier uses a fixed Stripe API version. Cashier 15 utilizes Stripe API version 2023-10-16. The Stripe API version will be updated on minor releases in order to make use of new Stripe features and improvements.
so i am on later version
night cliff
you're using v14.14.0 of the Laravel Cashier Plugin
you can check it here https://dashboard.stripe.com/logs/req_w4r7CTyIGeBwyM
calm holly
thanks, i will get into it now. looks like you are right. I am usingolder version
thanks man
i wish you a wonderful day
night cliff
sure you too
calm holly
do yo uknow why this error?
The customer failed to authenticate with 3D Secure
Have the customer enter payment details and complete the 3DS modal shown by Stripe.js.
Learn more
potent garden
hi! I'm taking over this thread.
the error seems to be pretty clear: the user failed the 3DS flow.
potent garden
when you make a payment, the bank may ask the user to go though a 3DS flow to validate their identity. like entering a security code their receive on their phone.
calm holly
Yeah but why I did not get this window? I usually get something to enter otp
potent garden
can you share the PaymentIntent ID (pi_xxx)?
calm holly
I usually get a modal, and in this modal is my bank
I will
5 minute
{
"id": "pi_3QkkhmEEictfD8E41Tjba4rz",
"object": "payment_intent",
"last_payment_error": {
"code": "payment_intent_authentication_failure",
"doc_url": "https://stripe.com/docs/error-codes/payment-intent-authentication-failure",
"message": "The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.",
then i tried another card, from another country i have, and worked
potent garden
wait, are you testing Checkout Session with a real card?
https://docs.stripe.com/testing
Don’t use real card details. The Stripe Services Agreement prohibits testing in live mode using real payment method details. Use your test API keys and the card numbers below.
If you make tests with your own cards in live mode, banks may think you are trying to commit fraud, and may block payments.
if you need more help with the specific decline you shared, you would need to ask Stripe support directly: https://support.stripe.com/contact
calm holly
no this is my production site
i want to make sure my production payment works
i am pass deve testing on dev server
potent garden
I understand, but you shouldn't be doing this
The Stripe Services Agreement prohibits testing in live mode using real payment method details.
calm holly
i am paying with my provate card for my product, what is wrong with this?
i should not wait for my users to fail on payment i think?
potent garden
i am paying with my provate card for my product, what is wrong with this?
This is against the Stripe Service Agreement. And may cause your payment/accounts to be blocked.
Only test in test mode.
calm holly
so my quesiton is why my user get error of 3D - form was displayed with inputs for a credit card, regular one, and card was entered nd failed, there was no question about OTP, as we have seen
can you help on that?
potent garden
yes:
if you need more help with the specific decline you shared, you would need to ask Stripe support directly: https://support.stripe.com/contact
calm holly
thanksd