danielle_unexpected | Stripe Developers | Page 1

ebon perchBOT Jan 23, 2025, 8:34 PM

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danielle_api, 4 hours ago, 44 messages
danielle_api, 6 hours ago, 5 messages

umbral peakBOT Jan 23, 2025, 8:41 PM

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gritty hemlock Jan 23, 2025, 8:43 PM

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Hi there 👋 I see you're setting the country for the Account when you create them.
https://dashboard.stripe.com/logs/req_48HPfBnWe0RkcD

In testmode, are you able to update the country during the onboarding process if you don't specify the country when creating the Account?

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silver python Jan 23, 2025, 8:44 PM

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Ahh ok - I can't edit the country in test mode either

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It comes up like this

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When I click edit on the side of 'business details'

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How do I undo the fact the country is set for everyone?

gritty hemlock Jan 23, 2025, 8:51 PM

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You can't update the country once it's set.
https://support.stripe.com/questions/stripe-account-country-can-t-be-changed-after-activation

You have to make sure your users are able to select it during onboarding.

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If the Connected Accounts were created in the wrong country. You'll need to:

Test out the revised flow and ensure it allows your users to select their country within the onboarding flow.
Create new Connected Accounts for the impacted users and have them complete the onboarding process again.

silver python Jan 23, 2025, 8:57 PM

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Thanks! Taking a look 🙂

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Looks like I will have to create an account for her and delete her current account

gritty hemlock Jan 23, 2025, 9:02 PM

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Any time! Yup, as far as I'm aware, that's the only way to handle this.

If there is another way, that is something our Support team would be more familiar with than I am. I don't think there is for this case, but if you want to confirm you can reach out to them here:
https://support.stripe.com/?contact=true

#danielle_unexpected